Sofitel Chicago, Chicago, Concierge

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Rank

3rd

Out of 415

Sofitel Chicago	Average Price: $283 Check Rates

Hotel Class:

20 East Chestnut Street - Downtown

Chicago, 60611 View map

4-Star Hotel Rank: 2 of 39
Average review rating: 4.62

OpinionWell Value Index: 9

Traveler reviews analyzed: Expedia (42) , MyTravelGuide (134) , Travelocity (5) , TripAdvisor (896) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (43) bar (205) bath (55) bathroom (291) bed (279) bill (19) breakfast (210) charge (33) check in (83) check out (32) closet (25) complimentary (24) concierge (108) cost (24) deal (52) decor (51) dinner (73) downtown (59) food (133) front desk (117) gym (36) hotel (1333) housekeeping (53) lake (60) lobby (145) location (510) lunch (25) manager (23) money (29) neighborhood (19) parking (47) pillow (33) price (107) rate (78) recommend (120) restaurant (357) room (1119) room service (97) service (374) shower (115) staff (460) street (94) suite (152) towel (27) tub (63) valet (42) value (46) view (214) walk (135) wireless (27)

Concierge

Appears in 108 comments.

90% wrote positive comments about concierge

The following words were used in comments with Concierge:
excellent (13) extremely (7) friendly (12) good (8) great (19) helpful (38) hotel (13) housekeeping (7) informative (5) recommend (13) reservation (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Very friendly staff, superb concierge.

"Loveky as always " Read full review on TripAdvisor 5/15/2012 Vote

2. From the moment we arrived we found that the front desk staff and concierge were attentive and helpful.

"Luxurious visit " Read full review on TripAdvisor 2/14/2012 Vote

3. Service was good, the only negative was a recommendation we asked for on our first night, jet-lagged and hungry we asked the concierge to recommend a good restaurant, local, something with a relaxed atmosphere and easy food i.e. Italian.

"Lovely hotel, great location " Read full review on TripAdvisor 12/27/2011 Vote

4. The concierge was very helpful in directing me to a store where I could finish up my holiday shopping.

"Excellent hotel " Read full review on TripAdvisor 12/20/2011 Vote

5. Bernard, at the Concierge Desk is the best.

"Only one place to stay in Chi-Town! " Read full review on TripAdvisor 11/28/2011 Vote

6. The concierge 'Bernard' was amazing.

"The only place to stay is here! " Read full review on TripAdvisor 10/28/2011 Vote

7. It was our anniversary and the concierge helped my husband book a very wonderal and quaint italian restaurant for dinner.

"Great hotel and location " Read full review on TripAdvisor 10/13/2011 Vote

8. Also, a large, comfortable patio area just outside the hotel lobby where you can relax with a drink, have breakfast (see my comment below on prices), etc.The service was great, everything very clean (spotless) and the concierge very helpful.

"A great hotel! " Read full review on TripAdvisor 10/13/2011 Vote

9. Good quality concierge service.

"You won't be disappointed! " Read full review on TripAdvisor 10/2/2011 Vote

10. Concierge was full of great recommendations, and the rooms were spotless.

"Unbeatable location and service " Read full review on TripAdvisor 9/5/2011 Vote