4. Upon arrival, I wanted to see what the room would look like & Jeffrey at the Front Desk was incredibly polite & offered to show me the room----Mandy was also great @ the front desk--The Room was beautiful, (#2816) with a slight view of the lake--AMAZING bed, great room service, L'Occitane en Provence bath amenities, LOOFAH in the tub (the hot water did take a couple of minutes to get really hot, but this wasn't a problem)---Very quiet room, perfect A/C, etc. The Concierge (Justin) was really great---super friendly.