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OpinionWell
Rank
3rd
Out of 415

Sofitel Chicago

Average Price: $283  
 
Hotel Class:
20 East Chestnut Street - Downtown
Chicago, 60611 View map  
4-Star Hotel Rank: 2 of 39
Average review rating: 4.62
OpinionWell Value Index: 9
Traveler reviews analyzed: Expedia (42) , MyTravelGuide (134) , Travelocity (5) , TripAdvisor (896) , YahooTravel (21)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 117 comments. 
88% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (18)   great (11)   helpful (19)   hotel (12)   housekeeping (10)   lobby (6)   nice (6)   professional (5)    
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1. Upon notifying the Front Desk, they immediately sent someone and retrieved the earring to my big relief.
"Excellent location, world class service " Read full review on TripAdvisor   4/15/2012 Vote      
2. There was no coffee maker in the room, but if you ask at the front desk, one will be provided free of charge.
"Great Location - Friendly Staff - Nice Rooms " Read full review on TripAdvisor   3/23/2012 Vote      
3. The hotel lobby is beautiful - and check-in was easy and front desk people were wonderful wishing me a Happy Birthday.
"5* Stay - Great Location - Close to the Party/Shopping " Read full review on TripAdvisor   3/18/2012 Vote      
4. We were greeted by a lovely man at the front desk who checked us in very quickly and were offered a bell boy to bring our bags to our room.
"Nice Hotel " Read full review on TripAdvisor   3/16/2012 Vote      
5. Okay that's fine because the service is outstanding, from the door to front desk to room service.
""C'est tres bon" " Read full review on TripAdvisor   3/1/2012 Vote      
6. From the moment we arrived we found that the front desk staff and concierge were attentive and helpful.
"Luxurious visit " Read full review on TripAdvisor   2/14/2012 Vote      
7. The front desk staff was extremely friendly and helpful, the housekeeping staff was courteous and prompt when I asked for the down to be removed from the room since I'm allergic and the room was very clean and well maintained.
"Excellent Service and Quality " Read full review on TripAdvisor   2/11/2012 Vote      
8. The staff at the front desk was exceptional and quickly and easily renegotiated a new rate for the Presidential suite, even after we had already gone up to our room and it was not a problem.
"Presidential Suite " Read full review on TripAdvisor   2/7/2012 Vote      
9. Every staff member I interacted with, from the bellmen to the housekeepers to the front desk and restaurant staff were truly professional, absolutely top notch.
"An uncommon level of taste and service. " Read full review on TripAdvisor   1/31/2012 Vote      
10. Service, from front desk to doormen to maids was excellent.
"Great hotel, would definitely stay here again! " Read full review on TripAdvisor   1/29/2012 Vote      
   
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