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OpinionWell
Rank
108th
Out of 676

W New York Hotel

Average Price: $406  
 
Hotel Class:
541 LEXINGTON AVE New York
New York City, 10022 View map  
4-Star Hotel Rank: 41 of 106
Average review rating: 3.42
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (13) , Expedia (33) , MyTravelGuide (177) , TripAdvisor (1071) , YahooTravel (46)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Concierge
Appears in 157 comments. 
91% wrote positive comments about concierge
The following words were used in comments with Concierge:
excellent (6)   experience (6)   food (7)   friendly (15)   good (11)   great (17)   helpful (49)   hotel (18)   lobby (7)   nice (8)   recommend (15)   reservation (7)    
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1. Concierge service was incredibly helpful, bellmen and cleaning staff were professional and always friendly, and the people at the spa were incredible.
"Unbelievable Service " Read full review on TripAdvisor   5/4/2012 Vote      
2. The staff was very nice and the concierge was very helpful.
"1st Time in NYC... " Read full review on TripAdvisor   4/30/2012 Vote      
3. again the Concierge is very helpful and goes above & beyond.
"Crazy small chic rooms but great service " Read full review on TripAdvisor   4/23/2012 Vote      
4. We received sparkling wine at check in, congenial help from Patrick on the concierge desk and courtesy from the other staff we encountered.
"Great weekend hotel " Read full review on TripAdvisor   3/29/2012 Vote      
5. I tried to request for the Acura car and went to see the concierge and instead of helping me out, asked me to go see the driver myself and I had to go book it myself instead of her simply just giving the guy a call while I was at her desk.
"Disappointing - compared to the other W visited before. " Read full review on TripAdvisor   3/29/2012 Vote      
6. The concierge service is excellent: they helped me find a movie theater close by as well as checked me in for the flight home when my phone died on me.
"First-timer and impressed " Read full review on TripAdvisor   3/22/2012 Vote      
7. This particular Concierge was very nice and helpful.
"Great hotel, great location, great rooms...but... " Read full review on TripAdvisor   3/20/2012 Vote      
8. Nevertheless, the Concierge team was still fairly good and I'm sure that on a Sunday it can get busy so I considered myself fortunate to have taken the right train and the right time.
"Great hotel, great location, great rooms...but... " Read full review on TripAdvisor   3/20/2012 Vote      
9. The staff were generally lax, with the exception of the Concierge who were helpful and friendly.
"Good location but don't expect any sleep " Read full review on TripAdvisor   2/26/2012 Vote      
10. The concierge Lauren, however, was FANTASTIC- booked us a great restaurant - Illili - on Christmas eve and was happy to help with all my questions.
"Great Location, service and rooms good, but not upto previous W experiences. " Read full review on TripAdvisor   1/14/2012 Vote      
   
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