Hilton Riverside Hotel New Orleans, New Orleans, Complaint

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Rank

15th

Out of 427

Hilton Riverside Hotel New Orleans	Average Price: $281 Check Rates

Hotel Class:

2 Poydras Street

New Orleans, 70140 View map

3-Star Hotel Rank: 6 of 125
Average review rating: 3.89

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (68) , Travelocity (1) , TripAdvisor (1000) , YahooTravel (36)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 51 comments.

The following words were used in comments with Complaint:
$ (3) big (3) charged (4) clean (4) complaints (51) fee (3) great (3) gym (2) hotel (9) housekeeping (2) internet (2) night (4) not (3) park (4) party (2) price (2) room (16) service (9) slow (2) staff (2)

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1. Our biggest complaint was how inaccessible it was for those of us pushing a stroller (or wheelchair).

"Great Hotel if Not Using a Stroller or Wheelchair " Read full review on TripAdvisor 5/20/2012 Vote

2. No complaints.

"Very Good " Read full review on TripAdvisor 5/8/2012 Vote

3. The hotel was clean and we had no noise complaints.

"Excellent stay for the price, close to many attractions " Read full review on TripAdvisor 4/14/2012 Vote

4. My only complaint was lousy housekeeping.

"Average hotel " Read full review on TripAdvisor 3/26/2012 Vote

5. The only complaint I would have is that the staff irritated me when I talked to them b/c they could really care less about your question or concern; so they could go for investing some money in employee training to teach them to at least PRETEND.

"It's a Hilton.. " Read full review on TripAdvisor 3/22/2012 Vote

6. Only complaints are that the hotel restaurants aren't open late, and neither was room service.

"Very nice accommodations, walking distance to everything, and quiet! " Read full review on TripAdvisor 3/5/2012 Vote

7. My only complaint about the shower at all was the placement of the soap dish on the wall.

"Perfect Hotel for Business Stay, Would Definitely Want to Stay Here Again " Read full review on TripAdvisor 12/10/2011 Vote

8. The only other complaint I have was about the gym - you pay a premium to stay somewhere like this and they want to charge you for the gym, really? Oh, and a separate charge for internet for every separate device you want to connect to wi-fi.

"Ok " Read full review on TripAdvisor 11/10/2011 Vote

9. Our only complaint was that one of the light switches was missing a cover, which we told them about and was never fixed, although the switch worked.

"Perfect location for exploring New Orleans " Read full review on TripAdvisor 11/10/2011 Vote

10. My only complaint, and I did know this up front, were the taxes and the fees which turned what was advertised as a $200 per night room into a $250 per night room.

"A Bit Pricey But Good " Read full review on TripAdvisor 9/29/2011 Vote