Mandarin Oriental Miami, Miami, Complain

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Rank

12th

Out of 468

Mandarin Oriental Miami	Average Price: $336 Check Rates

Hotel Class:

500 Brickell Key Drive

Miami, 33131 View map

5-Star Hotel Rank: 3 of 16
Average review rating: 4.45

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (26) , Travelocity (4) , TripAdvisor (492) , YahooTravel (95)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 23 comments.

The following words were used in comments with Complain:
bathroom (2) big (2) complaints (2) desk (2) expectation (3) good (2) hotel (8) housekeeping (2) liked (2) never (2) not (10) pool (2) room (5) service (2) spa (3) staff (4)

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1. First of all I will not complain about the service because it was very good, however It is an expensive hotel (and the brand Mandarin kind of give you high expectations) so you would expect a better kept facility.

"I expected more " Read full review on TripAdvisor 2/2/2012 Vote

2. It then failed to operate properly and rather than complain again we just said the hell with it and vowed never to return and continued to enjoy ourselveses away from the hotel.

"Would never return.stay at the nearby Four Seasons for a much finer and comfortable experience . " Read full review on TripAdvisor 11/6/2011 Vote

3. Staff of quite cordial and I do not have a single thing to complain about.

"Amazing Hotel -- A Must Stay " Read full review on TripAdvisor 8/1/2011 Vote

4. - As staff was so arrogant and our previous complaints were ignored (regarding the bathroom issues) we did not even bother complaining about stale fruits posing as fresh ones.

"Not as Good as a 5-star should be. " Read full review on TripAdvisor 6/10/2011 Vote

5. -The batrhoom sink did not drain, they fixed it after we complained.

"Not as Good as a 5-star should be. " Read full review on TripAdvisor 6/10/2011 Vote

6. -The toilette flush in our bathroom takes FOREVER to refill and was not fixed despite complaining (I have used the so-called 'ECO' flushed in many older and modern hotels, so I know how it is supposed to work, ours was not functionning normally, nor as intended.

"Not as Good as a 5-star should be. " Read full review on TripAdvisor 6/10/2011 Vote

7. At check-out I complained and the lady just told me she would tell her boss.

"A terrible experience " Read full review on TripAdvisor 3/6/2011 Vote

8. so I give it a very good rating, nothing over the top spectacular but nothing really to complain about here.

"Comfortable Friendly Hotel Located in Downtown Miami Financial Area.. " Read full review on TripAdvisor 9/15/2010 Vote

9. However, upon arrival in our room we had to complain due to noise coming from next doors sound system, which was booming through our room.

"Good but not that good!! " Read full review on TripAdvisor 2/17/2010 Vote

10. Only complaint I had about the room is that our tub never seemed to get hot water - it wasn't a big deal (just took a shower instead) and I am certain had we complained, it would have been fixed - but that was a bit surprising as usually things at these hotels are top-notch.

"Excellent Service - Good Spot in Downtown Miami - But not "Beachy" " Read full review on TripAdvisor 11/11/2009 Vote