Hilton Los Angeles, Los Angeles, Complaint

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Rank

17th

Out of 700

Hilton Los Angeles	Average Price: $153 Check Rates

Hotel Class:

5711 West Century Boulevard

Los Angeles, 90045 View map

3-Star Hotel Rank: 5 of 84
Average review rating: 3.45

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (10) , Expedia (78) , MyTravelGuide (1187) , Travelocity (4) , TripAdvisor (791) , YahooTravel (6)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 79 comments.

The following words were used in comments with Complaint:
$ (5) airport (5) clean (4) complaints (79) desk (4) fee (4) good (4) guest (4) hotel (23) lacking (4) liked (4) loud (4) night (4) not (11) park (4) responsive (4) room (8) service (5) shuttle (4) small (4)

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1. I had no complaints, and I can be very critical.

"Very pleasant experience... " Read full review on TripAdvisor 4/30/2012 Vote

2. My only complaint was that the hotel shuttle took an awfully long time to get to the airport pick-up area.

"Comfortable and convenient airport hotel, almost everything works " Read full review on TripAdvisor 2/6/2012 Vote

3. complaint: I might as well have been on the LAX runway.

"Good location, hotel very dated, rooms not quiet " Read full review on TripAdvisor 11/23/2011 Vote

4. I have stayed here 3 times in the past year and never had any major issues, my only complaint is the lack of security safes in the rooms.

"A good choice! " Read full review on TripAdvisor 10/23/2011 Vote

5. My only complaint would be the price of the breakfast--but I wasn't surprised by it.

"Worked great for us! " Read full review on TripAdvisor 10/23/2011 Vote

6. The facilities were good and we had no complaints.

"Awesome LAX " Read full review on TripAdvisor 10/7/2011 Vote

7. A after she posted the same complaint as this to say that he would investigate and try to make it up to us.

"wont stay again unhelpful staff " Read full review on TripAdvisor 9/15/2011 Vote

8. Another (minor?) complaint is that the outdoor pool is apparently a smoking area.

"Good if you have a deal " Read full review on TripAdvisor 8/27/2011 Vote

9. My only real complaint about this hotel is the noise.

"Great staff but a bit noisy " Read full review on TripAdvisor 8/16/2011 Vote

10. My only complaint was that as guests, we did get 'lost in the shuffle' a bit and the staff was a bit short - we had a few questions as to parking and payment, and every time we approached someone behind the desk with a question, the person looked at us like we were crazy.

"Great hotel for a one night stay " Read full review on TripAdvisor 8/2/2011 Vote