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Rank
3rd
Out of 718

Westin Houston

Average Price: $225  
 
Hotel Class:
5060 West Alabama Street
Houston, 77056 View map  
4-Star Hotel Rank: 2 of 30
Average review rating: 3.31
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (52) , Travelocity (3) , TripAdvisor (365) , YahooTravel (35)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 12 comments. 
The following words were used in comments with Rude:
helpful (2)   hot (2)   hotel (3)   informative (2)   not (3)   service (2)   staff (2)   terrible (2)   useful (2)   water (2)    
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1. We were told at check in (by a rude and unhelpful employee) that there were no king rooms available and that internet use per device could be between $10-50/day.
"Not worth the money " Read full review on TripAdvisor   3/29/2012 Vote      
2. There was only one excpetion wich was a short haired bellboy with an earpiece, he always seemed to be in a hurry and was very bad informed about local attractions, he was kind of rude.
"Wow, this is a new Westin Oaks! " Read full review on TripAdvisor   2/6/2012 Vote      
3. I woke up the next day (Wednesday) and was rudely awakened to no hot water, again.
"No Hot Water, No Management Follow-Up " Read full review on TripAdvisor   2/1/2012 Vote      
4. I woke up and was rudely awakened to no hot water on Tuesday.
"No Hot Water, No Management Follow-Up " Read full review on TripAdvisor   2/1/2012 Vote      
5. I'd rather stay at a Motel 6 that had 5-star associates than a Westin that had rude associates.
"Employees and Location + Westin Name = Great Stay " Read full review on TripAdvisor   12/1/2010 Vote      
6. If there is one tiny suggestion, the valets out front weren't rude about us self-parking, far form it, but they weren't terribly helpful either.
"Great location, great bed, great hotel " Read full review on TripAdvisor   9/13/2010 Vote      
7. When I got through to the lobby I was greeted and rudely treated by the front end manager.
"PASS ON THIS ONE! " Read full review on TripAdvisor   7/23/2010 Vote      
8. The overall service was very average - not rude, but not helpful.
"An okay hotel, but certainly not great " Read full review on TripAdvisor   3/24/2010 Vote      
9. *Staff is terrible throughout the hotel, they are rude and it seems they don't care.
"Old, old, old and really tired... " Read full review on TripAdvisor   4/3/2009 Vote      
10. And the STAFF WAS SO RUDE ABOUT IT.
"The worst hotel I've stayed in in 5 years. " Read full review on TripAdvisor   2/11/2009 Vote      
   
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