1. The Good - the hotel is attached to the Galleria mall which makes shopping easy and a plethora of eating choices; the sports bar, while not fancy, had a really good saladThe Bad - the building is old, and while apparently being remodeled, the remodel is obviously very skimpy; why wouldn't you replace chipped wood, dinged doors, dirty/backed-up tubs, noisy A/Cs and popcorn ceilings if you are going to go through the remodelling effort?The Ugly - the service is subpar and not nearly up to SPG/Westin standards - examples: 1) No one working the Preferred/Platinum desk at checkin (had to ask and ended up taking longer than if I had stood in the regular checkin line)2) TV didn't work - had to call a second time after waiting 2 hours3) Valet wouldn't answer phone in the morning for request to pull around car, when I went downstairs and they did pull the car around, they blocked the driveway with another customer's car while they unloaded many boxes despite my request to pull to the side so I could leave4) The gym is actually across the Galleria mall at the Galleria Westin (different hotel); this is not obvious in the hotel's guide bookDefinitely will never stay at the Westin Oaks again, even if I have to stay at a non-Starwood property.