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Rank
3rd
Out of 718

Westin Houston

Average Price: $225  
 
Hotel Class:
5060 West Alabama Street
Houston, 77056 View map  
4-Star Hotel Rank: 2 of 30
Average review rating: 3.31
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (52) , Travelocity (3) , TripAdvisor (365) , YahooTravel (35)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Lack
Appears in 18 comments. 
The following words were used in comments with Lack:
breakfast (2)   decorate (3)   hotel (3)   lacking (18)   night (2)   not (2)   room (5)   service (3)   shower (2)   sleep (3)    
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1. Not only was the lack of a sound barrier between the hallway and rooms a problem, but there was also mold in the shower and we were missing a remote.
"Bring Ear Plugs... " Read full review on TripAdvisor   3/18/2012 Vote      
2. I asked him about the lack of management follow through and he acknowledged they had an oversight but still did not provide any sort of compensation.
"No Hot Water, No Management Follow-Up " Read full review on TripAdvisor   2/1/2012 Vote      
3. I went to the front desk and they claimed the lack of hot water was out of their control and that the issue was fixed.
"No Hot Water, No Management Follow-Up " Read full review on TripAdvisor   2/1/2012 Vote      
4. And as with so many hotels recently, the shower was lacking.
"Great location in the Galleria " Read full review on TripAdvisor   8/4/2011 Vote      
5. My kids loved the pool,but as an adult it did lack a bit of appeal.
"Clean , Comfortable and Attentive staff at the Westin Galleria! " Read full review on TripAdvisor   6/29/2011 Vote      
6. I was displeased with the lack of service and recognition of my SPG Platinum status.
"Good location, poor service. " Read full review on TripAdvisor   5/31/2011 Vote      
7. The beds were comfortable, but the rooms lacked a warm feel to it and the decor was mediocre.
"Not what I expected " Read full review on TripAdvisor   3/24/2011 Vote      
8. Worst of all was the lack of a breakfast room - who has ever stayed in a hotel were you are sent into the mall for breakfast.
"Don't bother - nobody else seems to " Read full review on TripAdvisor   12/22/2010 Vote      
9. The decor was lacking and the two chairs in the room needed to be recovered.
"Not at all what we expected " Read full review on TripAdvisor   5/25/2010 Vote      
10. , lacked style- nothing special on the Starwood Preferred Guest floor, like in some of their other hotels.
"Good Location, but Needs an Upgrade to Both Facilities and Service " Read full review on TripAdvisor   3/13/2010 Vote      
   
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