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Rank
3rd
Out of 718

Westin Houston

Average Price: $225  
 
Hotel Class:
5060 West Alabama Street
Houston, 77056 View map  
4-Star Hotel Rank: 2 of 30
Average review rating: 3.31
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (52) , Travelocity (3) , TripAdvisor (365) , YahooTravel (35)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Problem
Appears in 45 comments. 
The following words were used in comments with Problem:
appearance (2)   bathroom (2)   cares (2)   ceiling (2)   elevator (4)   floor (3)   guest (3)   hotel (8)   night (6)   noise (5)   not (8)   park (7)   room (12)   service (5)   shower (2)   staff (2)   traffic (3)   valet (2)   water (4)   well (2)    
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1. Just looking at the bathroom ceiling when I checked in, was evidence that there has been chronic water problems in the ceiling.
"Bedroom nice, Bathroom bad. " Read full review on TripAdvisor   5/15/2012 Vote      
2. I reported one of the problems when it occurred.
"Bedroom nice, Bathroom bad. " Read full review on TripAdvisor   5/15/2012 Vote      
3. I complained about smoking on my floor within the first 24 hours and the problem was addressed.
"Bedroom nice, Bathroom bad. " Read full review on TripAdvisor   5/15/2012 Vote      
4. Perfectly located hotel with helpful staff to sort out any problems occurring, and I sincerely hope that anyone staying here has the pleasure of doing so on Edwin's watch.
"Helpful staff " Read full review on TripAdvisor   5/11/2012 Vote      
5. Not only was the lack of a sound barrier between the hallway and rooms a problem, but there was also mold in the shower and we were missing a remote.
"Bring Ear Plugs... " Read full review on TripAdvisor   3/18/2012 Vote      
6. They assured me that roaches were not a problem at the hotel, and the rest of my room was fine.
"Cockroaches " Read full review on TripAdvisor   3/13/2012 Vote      
7. problems;Pubic hair on the back of the toilet on first day, cleared up after compliant.
"Excellent location however the service from the conceirge and the cleanliness of the room leaves allot to be desired " Read full review on TripAdvisor   2/21/2012 Vote      
8. They offered for me to change rooms to an 'less affected' floor, but they continued to check people into the affected floors, hoping the problem was fixed.
"No Hot Water, No Management Follow-Up " Read full review on TripAdvisor   2/1/2012 Vote      
9. I told the front desk and asked for a follow-up call to explain how they were going to compensate me for this 'camping' experience, and to provide me assurance that the problem would be fixed.
"No Hot Water, No Management Follow-Up " Read full review on TripAdvisor   2/1/2012 Vote      
10. Only problem: couldn't do any shopping bc of the conference.
"Kind, professional staff " Read full review on TripAdvisor   12/29/2011 Vote      
   
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