Westin Houston, Houston, Complain

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Rank

3rd

Out of 718

Westin Houston	Average Price: $225 Check Rates

Hotel Class:

5060 West Alabama Street

Houston, 77056 View map

4-Star Hotel Rank: 2 of 30
Average review rating: 3.31

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (52) , Travelocity (3) , TripAdvisor (365) , YahooTravel (35)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (9) avoid (7) bad (33) broken (6) chipped (4) complain (12) complaint (7) dated (20) difficult (6) dingy (9) dirty (32) disappoint (30) downside (6) expensive (12) frustrated (6) hard (21) horrible (12) inconvenient (10) issue (30) lack (11) loud (19) mediocre (4) mold (11) nasty (5) negative (11) nightmare (4) noise (18) noisy (9) outdated (10) overpriced (5) peeling (5) poor (7) pricey (5) problem (45) rude (12) sad (4) scary (5) shabby (4) shame (9) slow (21) smell (15) stain (5) terrible (9) tiny (6) unacceptable (4) uncomfortable (5) unfortunate (7) worn (12) worst (12) wrong (8)

Complain

Appears in 13 comments.

The following words were used in comments with Complain:
desk (3) hotel (4) much (2) need (2) not (2) room (2) water (2)

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1. I complained about smoking on my floor within the first 24 hours and the problem was addressed.

"Bedroom nice, Bathroom bad. " Read full review on TripAdvisor 5/15/2012 Vote

2. Lots to complain about.

"Not worth the money " Read full review on TripAdvisor 3/29/2012 Vote

3. I notified the front desk and they said other complained - I assumed this was a one time event and as a seasoned traveler I was willing to overlook a single issue.

"No Hot Water, No Management Follow-Up " Read full review on TripAdvisor 2/1/2012 Vote

4. My work paid for the hotel, so I won't complain too much, but if you are paying yourself, or looking for 'good value', then I would look for somewhere else to stay.

"Fine " Read full review on TripAdvisor 6/25/2011 Vote

5. I stayed in room 2252 for 4 days and I must say I cannot find anything to complain about.

"Excellent stay " Read full review on TripAdvisor 10/19/2009 Vote

6. I complained about several of these issues (TV, needing mirowave, water temps) they sent a repair man up but he didn't fix anything.

"I would have rather stayed in a Motel 6 " Read full review on YahooTravel 8/1/2009 Vote

7. I complained about several of these issues (TV, needing mirowave, water temps) they sent a repair man up but he didn't fix anything.

"I would have rather stayed at a Motel 6 " Read full review on TripAdvisor 8/1/2009 Vote

8. I complained to hotel staff the next day and they offered to switch rooms, but I was checking out the next day and didn't want to have to move all my stuff.

"Not Up To Westin Standards " Read full review on TripAdvisor 4/15/2009 Vote

9. I complained about this to the hotel and got and immediate response and apology from managment.

"Great service, great location " Read full review on TripAdvisor 3/11/2009 Vote

10. I heard others complaining as well.

"Westin Oaks AC Needs TLC " Read full review on TripAdvisor 7/31/2008 Vote