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OpinionWell
Rank
72nd
Out of 676

Hilton New York

Average Price: $495  
 
Hotel Class:
1335 Avenue of the Americas
New York City, 10019 View map  
4-Star Hotel Rank: 30 of 106
Average review rating: 3.9
OpinionWell Value Index: 2
Traveler reviews analyzed: YahooTravel (180) , Travelocity (29) , Expedia (97) , TripAdvisor (1809) , BedBugRegistry (35)
SAFE TO BOOK ? (3/5 issues found)
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Complaint
Appears in 105 comments. 
The following words were used in comments with Complaint:
$ (6)   bags (4)   bed (4)   biggest (5)   buffet (4)   busy (6)   charged (4)   complaints (105)   elevator (10)   extra (5)   guest (6)   hotel (26)   management (5)   need (4)   new (5)   night (4)   not (12)   room (27)   service (5)   staff (5)    
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1. My only complaint is that they charge extra for wifi and gym access.
"Great location, extra charges for wifi and gym access " Read full review on TripAdvisor   5/18/2012 Vote      
2. I would definately stay at this hotel again - the staff are friendly, its clean, perfect location - no complaints at all.
"Perfect Hotel in New York " Read full review on TripAdvisor   5/11/2012 Vote      
3. No complaints about noise.
"Dormitory " Read full review on TripAdvisor   5/5/2012 Vote      
4. I am a bit of a picky guest, but I have no complaints whatsoever about this hotel.
"Great hotel in a great location! " Read full review on TripAdvisor   4/30/2012 Vote      
5. My complaint is that they gave me a room right next to the elevator.
"Ok Hotel, but bad experience with Room Location " Read full review on TripAdvisor   4/27/2012 Vote      
6. we stayed here on 5 Dec 2011 for 4 nights overall yes hotel is very buisness like, when we arrived they must have had an evening conference it was so busy and noisy, quick check in dissappointment came with the room decor and standards the lighting was poor we were just so exhausted by the journey we got to bed early we went to make a drink the next morning and the complimentary coffee and teabags were stained through on the tray and their was only papercups to have use for hot drinks? looked like they had been left and used from previous guests luckily we had brought reserves with us,then we notced one of the beds we had slept in had no cover on the quilt, went down to the reception and made a complaint of this which they did apolgise and put right with some complimentay cookies for my grandson however they would not give a cup and saucer as they said they had gone eco and only provided papercups, so we went out and brought our own Breakfast was excellent however as lots buisness people were about i felt they ushered us into the corner areas of seating within the resturant,I explained to my grandson whom is 10 it did not need to concern us and to enjoy the service of the full buffet as much as he needed too.
"dissappointed " Read full review on TripAdvisor   4/15/2012 Vote      
7. My biggest complaint is the elevators.
"Great location, typical huge hotel " Read full review on TripAdvisor   4/6/2012 Vote      
8. To do this, I have had to sit through nearly 10 phone calls with customer service and the front desk with about 80% of those people showing some major attitude and being rude questioning why I couldn't just work in the lobby and insisting at first that their wifi was fine, but then admitting later (when challenged) that there were widespread complaints.
"Terrible hotel if you care about having working internet or customer service " Read full review on TripAdvisor   3/21/2012 Vote      
9. -Our stay: no major complaints except for the notes concerning the room.
"mixed feelings " Read full review on TripAdvisor   3/19/2012 Vote      
10. Our only complaints about the hotel are that it is showing signs of wear and tear and the walls are a little thin.
"Great location " Read full review on TripAdvisor   3/11/2012 Vote      
   
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