Hilton New York, New York City, Complain

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Rank

72nd

Out of 676

Hilton New York	Average Price: $495 Check Rates

Hotel Class:

1335 Avenue of the Americas

New York City, 10019 View map

4-Star Hotel Rank: 30 of 106
Average review rating: 3.9

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (35) , Expedia (97) , Travelocity (29) , TripAdvisor (1809) , YahooTravel (180)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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a bit small (13) annoy (43) avoid (47) awful (20) bad (118) bed bugs (67) big deal (12) broken (25) complain (53) complaint (44) dated (47) difficult (19) dirty (46) disappoint (119) disturbing (13) downside (15) expensive (212) hard (53) hassle (16) horrible (23) inconvenient (15) issue (99) lack (26) loud (36) mediocre (19) mistake (14) negative (45) nightmare (13) noise (140) noisy (73) outrageous (14) overpriced (36) peeling (21) poor (66) pricey (55) problem (188) ridiculous (31) rock (31) rude (53) shock (14) slow (58) smell (47) terrible (38) tiny (42) uncomfortable (12) unfortunate (31) unhelpful (17) worn (22) worst (38) wrong (33)

Complain

Appears in 73 comments.

The following words were used in comments with Complain:
$ (4) desk (10) elevator (4) floor (4) good (3) hotel (12) liked (3) lobby (3) management (5) much (5) never (3) night (5) not (14) rating (3) reasonable (3) renovation (4) room (25) service (4) tip (3) trip (3)

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1. Everyone on here complains about the internet and for good reason - DO NOT PAY $15 for the internet - its not worth it.

"Clean. Great location. " Read full review on TripAdvisor 5/17/2012 Vote

2. I would have complained but I don't have time to do free Quality Control for them.

"New York and Broadway in Spring Time " Read full review on TripAdvisor 5/13/2012 Vote

3. Even after complaining, there is not much they can do.

"Location and cleanliness " Read full review on TripAdvisor 5/9/2012 Vote

4. Apparently if you complained at the front desk they gave you a free coupon for starbucks.

"Mixed Bag " Read full review on TripAdvisor 4/26/2012 Vote

5. We were on the 27th floor and I would not recommend our room 2719 it is in bad need of renovating due to a list of errors with the room which I am pursing with Hilton, and as for the room maids porters that tried to practically throw us out of room before our scheduled check out time I was more than annoyed, I did not wish to make a scene at this time as i was in shock for the way we had been treated, was this due to my complaining to the front desk part way through our break?.

"dissappointed " Read full review on TripAdvisor 4/15/2012 Vote

6. Our so called ' express breakfast ' was quite limited in choice, but we can't complain since we didn't have to pay for that.

"mixed feelings " Read full review on TripAdvisor 3/19/2012 Vote

7. We thought we had a mix up with our rooms and had complained to Carlos at the front desk.

"Excellent Customer Service " Read full review on TripAdvisor 2/25/2012 Vote

8. Last year wasn't too bad, this year was terrible--literally 3-4 calls a day complaining about not being able to stay connected to the net.

"Just don't try to connect to the internet " Read full review on TripAdvisor 1/13/2012 Vote

9. So we went down back to the front desk to complain and she gave us a much better renovated room.

"Only location is good that's all " Read full review on TripAdvisor 12/31/2011 Vote

10. (I admit that I didn't report it or complain.

"Nice hotel " Read full review on TripAdvisor 11/14/2011 Vote