Hilton New York, New York City, Broken

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Rank

72nd

Out of 676

Hilton New York	Average Price: $495 Check Rates

Hotel Class:

1335 Avenue of the Americas

New York City, 10019 View map

4-Star Hotel Rank: 30 of 106
Average review rating: 3.9

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (35) , Expedia (97) , Travelocity (29) , TripAdvisor (1809) , YahooTravel (180)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (13) annoy (43) avoid (47) awful (20) bad (118) bed bugs (67) big deal (12) broken (25) complain (53) complaint (44) dated (47) difficult (19) dirty (46) disappoint (119) disturbing (13) downside (15) expensive (212) hard (53) hassle (16) horrible (23) inconvenient (15) issue (99) lack (26) loud (36) mediocre (19) mistake (14) negative (45) nightmare (13) noise (140) noisy (73) outrageous (14) overpriced (36) peeling (21) poor (66) pricey (55) problem (188) ridiculous (31) rock (31) rude (53) shock (14) slow (58) smell (47) terrible (38) tiny (42) uncomfortable (12) unfortunate (31) unhelpful (17) worn (22) worst (38) wrong (33)

Broken

Appears in 28 comments.

The following words were used in comments with Broken:
bar (2) bath (2) bathroom (3) chair (2) cool (2) couple (2) hotel (3) nice (2) night (3) not (8) phone (3) remote (3) room (16) service (2) shower (4) sink (2) toilets (3) towel (2) wall (3) water (2)

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1. A lamp in the room is broken, heat not working properly, fuse blown and no lights in the bathroom, room not stocked with shampoo, etc.

"Love the location, but . . . " Read full review on TripAdvisor 1/22/2012 Vote

2. The smallest hotel bathroom I'ver ever seen featured a broken hairdryer and someone else's hair in the shower.

"More Days Inn than Hilton " Read full review on TripAdvisor 1/18/2012 Vote

3. We had a couple of issues with the room - more towels and cups needed and a broken hairdryer- all sorted within 10 minutes.

"Great stay! " Read full review on TripAdvisor 12/31/2011 Vote

4. We had an issue with a broken toilet and they had someone up to fix it within 10 minutes.

"Large, busy hotel with friendly, helpful staff " Read full review on TripAdvisor 12/26/2011 Vote

5. ' A bedside lamp was broken, and no one picked up the phone when we called for service.

"It's the little things " Read full review on TripAdvisor 11/6/2011 Vote

6. He asked in broken English to a maid for help.

"Dirty, poor maintaince, overpriced - worse Hilton I have stayed in " Read full review on TripAdvisor 9/5/2011 Vote

7. Chair broken.

"Disappointing " Read full review on TripAdvisor 8/15/2011 Vote

8. However, upon check in we discovered that one drawer was broken, the sink plug did not work and the bar fridge had been broken into by the prior guests and had rotten left over food in it.

"Great location - poor overall service, poor room condition & terrible room service staff " Read full review on TripAdvisor 7/24/2011 Vote

9. Second, the hallways had broken wall sconces and trash in them.

"Used to be my favorite place to stay in NYC " Read full review on TripAdvisor 5/31/2011 Vote

10. Additionally, upon my most recent visit, the landline room phone was broken, there was black soot in the sink water, there was no heat despite cool spring temperatures, and my last day was met with a water shut off.

"2.5 Stars " Read full review on TripAdvisor 5/28/2011 Vote