Sofitel New York, New York City, Complaint

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Rank

11th

Out of 676

Sofitel New York	Average Price: $445 Check Rates

Hotel Class:

45 West 44th Street

New York City, 10036 View map

4-Star Hotel Rank: 4 of 106
Average review rating: 4.76

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (38) , MyTravelGuide (715) , Travelocity (19) , TripAdvisor (881) , YahooTravel (24)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (4) a bit small (6) annoy (12) avoid (9) bad (34) bed bugs (5) big deal (6) broken (12) complain (15) complaint (15) dated (7) delay (10) difficult (11) disappoint (74) downside (17) expensive (121) hard (17) hassle (8) hate (5) horrible (7) inconvenient (4) irritate (11) issue (49) lack (19) loud (11) mediocre (4) mistake (9) negative (29) noise (75) noisy (17) outrageous (4) overpriced (17) poor (9) pricey (33) problem (57) rock (10) rude (14) sadly (5) shame (5) slow (17) smell (29) stain (8) tear (5) terrible (5) tiny (14) too small (6) unfortunate (22) worn (11) worst (7) wrong (17)

Complaint

Appears in 47 comments.

The following words were used in comments with Complaint:
bathroom (4) bed (4) coffee (3) complaints (47) duvet (3) expectation (2) hot (4) hotel (11) not (3) offers (3) room (9) service (3) sheets (3) shower (4) soft (3) suite (2) tasteful (2) useful (2) warm (3) water (2)

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1. In relation to service I have no complaints - the rooms were spotless, staff helpful and on my husband's birthday a birthday cake was left in the room - a very sweet touch.

"Definately would... " Read full review on TripAdvisor 1/28/2012 Vote

2. I have no complaints at all and would stay here again.

"Good Deal " Read full review on TripAdvisor 1/19/2012 Vote

3. Only complaint is that there was recurring static on my television and sometimes when the heat when on and off there was a clicking noise.

"Sofitel NYC " Read full review on TripAdvisor 12/22/2011 Vote

4. No complaints.

"Nice hotel, great location, friendly staff " Read full review on TripAdvisor 12/21/2011 Vote

5. Only complaint are the heavy, swinging double doors leading from the entrance hall to the bathroom - kept hitting by ankles on them.

"Ultimate elegance " Read full review on TripAdvisor 12/13/2011 Vote

6. My one complaint is that due to the unseasonably warm weather at the time of our visit, I forgot my coat in the closet.

"Lovely Hotel but don't leave anything behind. " Read full review on TripAdvisor 11/28/2011 Vote

7. We had no complaints about anything from check in to check out, it was seamless.

"Another wonderful stay! " Read full review on TripAdvisor 11/19/2011 Vote

8. They did change me after a complaint but said I would have to wait to get another Room was worth the wait.

"Need a lesson on people with disabilities " Read full review on TripAdvisor 10/23/2011 Vote

9. Otherwise, I've no complaints.

"I have many happy memories of this place " Read full review on TripAdvisor 9/30/2011 Vote

10. My only complaint is I would have liked more light in the bathroom.

"Loved New York and the Sofitel! Damn you Irene! " Read full review on TripAdvisor 8/29/2011 Vote