Best Western President Hotel Times Square, New York City, Complaint

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Rank

129th

Out of 676

Best Western President Hotel Times Square	Average Price: $303 Check Rates

Hotel Class:

234 West 48th Street

New York City, 10036 View map

2-Star Hotel Rank: 22 of 144
Average review rating: 3.22

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (97) , MyTravelGuide (125) , Travelocity (3) , TripAdvisor (595) , YahooTravel (37)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 38 comments.

The following words were used in comments with Complaint:
$ (2) bath (3) bed (2) cares (2) change (3) complaints (39) desk (4) floor (5) good (3) heating (3) hotel (3) not (3) reception (2) room (14) small (3) staff (10) tub (2) useful (5) wall (2) wifi (4)

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1. We fortunately, were able to upgrade to a king room, and since part of our initial complaint about a small room, small bed also included a complaint about a very stained comforter cover we were only charged $25 instead of the usual $50 they generally charge.

"If proximity to Times Square is important - " Read full review on TripAdvisor 4/23/2012 Vote

2. The one complaint we had was not something the hotel could do anything about.

"Decent for so close to Times Square " Read full review on TripAdvisor 4/23/2012 Vote

3. The heating didn't work initially and when we rang down to reception they seemed to have heard this complaint many times before.

"Location isn't everything " Read full review on TripAdvisor 4/13/2012 Vote

4. Staff: I saw a lot of complaints on the site about the staff, but my experience was ok overall.

"be realistic about what you'll be getting and you won't be disappointed " Read full review on TripAdvisor 3/11/2012 Vote

5. I stayed here in December 2011 and wrote the following complaint letter.

"Total lack of customer service " Read full review on TripAdvisor 2/1/2012 Vote

6. Train reception staff on how to deal with genuine complaints.

"Who put the best in Best Western? " Read full review on TripAdvisor 12/28/2011 Vote

7. I made a complaint and asked for a longer curtain and immediately the front desk staff notified housekeeping to come down via walkie talkie.

"Location makes this hotel " Read full review on TripAdvisor 12/26/2011 Vote

8. My only real complaint is the cleanliness of the room.

"Great location and nice staff... " Read full review on TripAdvisor 11/20/2011 Vote

9. Everything was clean so no complaints there.

"Average Hotel with Above Average pricing " Read full review on TripAdvisor 11/14/2011 Vote

10. Only complaint was that the walls were very thin, so I could hear the neighbours talking.

"Perfect Location " Read full review on TripAdvisor 10/4/2011 Vote