Fontainebleau Resort, Miami Beach, Ignored

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OpinionWell
Rank

1st

Out of 56

Fontainebleau Resort	Average Daily Rate: NA Check Rates

Hotel Class:

4441 Collins Avenue

Miami Beach, 33140 View map

0-Star Hotel Rank: 1 of 60
Average review rating: 3.98

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (99) , MyTravelGuide (100) , Travelocity (42) , TripAdvisor (483)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Ignored

Appears in 10 comments.

The following words were used in comments with Ignored:
ignore (10) pool (2) staff (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. ignore the bad reviews - most staff couldn't've been more helpful, friendly & charming.

"The 'Old Lady' of Miami Beach is an excellent convention centre " Read full review on TripAdvisor 6/20/2010 Vote

2. His concerns were completely ignored by the staff.

"Horrendous experience! " Read full review on TripAdvisor 12/11/2009 Vote

3. Pool stuff is chatting up one another instead of working, without tipping you're ignored.

"Never again! Charge everything, no special service for hotel guests " Read full review on TripAdvisor 11/28/2009 Vote

4. Service is fundamental in the hospitality industry and this property clearly is mismanaged or chooses to ignore this vital component.

"Never Again " Read full review on TripAdvisor 10/2/2009 Vote

5. We figured that the hotel staff would have the kinks ironed out and its act together by the time we went, so unfortunately for us we ignored the negative opinions and booked our stay anyway - what a mistake.

"Beautiful Property, Nothing More " Read full review on TripAdvisor 5/8/2009 Vote

6. Our do not disturb sign was routinely ignored.

"Never Again " Read full review on TripAdvisor 4/14/2009 Vote

7. Instead, we had a couple of towels thrown at us and were basically ignored for two hours.

"For the price of this hotel, the service should be exceptional. It's not. " Read full review on TripAdvisor 4/13/2009 Vote

8. My favorite was the pool side waiters and security personnel laying down on one of the lounge beds and flirting with a group of college coeds all afternoon while ignoring the needs of the patrons nearby.

"Worst. Service. Ever. " Read full review on TripAdvisor 3/28/2009 Vote

9. One of my requests was completely ignored, and a wake-up call was entered incorrectly in their computer system, causing me to lose 45 minutes one morning.

"Reopened to soon... " Read full review on TripAdvisor 11/30/2008 Vote

10. Her colleague, to whom the problem was originally reported, had ignored it.

"Decent Accommodations - mediocre service " Read full review on TripAdvisor 5/14/2007 Vote