ResortQuest Maui Kaanapali Villas (formerly Aston), Lahaina, Problem

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Rank

15th

Out of 91

ResortQuest Maui Kaanapali Villas (formerly Aston)	Average Price: $190 Check Rates

Hotel Class:

45 Kai Ala Drive

Lahaina, 96761 View map

3-Star Hotel Rank: 7 of 20
Average review rating: 3.82

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (10) , TripAdvisor (454) , YahooTravel (32)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Problem

Appears in 52 comments.

The following words were used in comments with Problem:
beach (5) bug (4) charged (4) clean (3) clerk (4) deal (3) desk (9) free (3) hotel (7) internet (3) liked (4) management (4) never (10) not (14) noticeable (3) old (2) park (9) room (15) staff (8) tub (3)

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1. Before arriving in mayo for our stay I called twice to verify the room reservation had a crib the gentleman on the phone both times assured me it was in the computer upon arrival noticed room was spectacular for the price then I turned the a/c on one vent in entire room and it wasn't blowing hardly any air at all so I went back to the desk and told the clerk she let me check 2 other rooms both were the same so we stayed in the current room and the clerk called maintience the maintience man adjusted the fins in the vent and said it was fine didn't even check the a/c unit itself after this noticed room didn't have a crib so back to the desk I go the clerk said she would have one sent up well guess what we finally got one on the second day of our stay after speaking with four different desk clerks besides those two problems everything was wonderfully.

"Poor a/c no customer service " Read full review on TripAdvisor 4/5/2012 Vote

2. On the first night we had a problem with the drainage in the bathtub.

"Exceeded our expectations " Read full review on TripAdvisor 3/28/2012 Vote

3. problem is each of them is different but not only in terms of furniture style but also quality.

"The quality of the rooms is average but the location is great " Read full review on TripAdvisor 2/20/2012 Vote

4. Only problem we had was the day before we were leaving, front desk person 'Rudy' and his personality matches his name was a grump from the beginning.

"Overall a great place! " Read full review on TripAdvisor 11/4/2011 Vote

5. Also travelling with a 3year old and an 8 month old I would of liked to know there are no tubs here, all renovated places only have showers which can be a problem, if I would of known that I would of probably stayed elsewhere, its hard without a tub.

"Overall a great place! " Read full review on TripAdvisor 11/4/2011 Vote

6. when we checked out we were asked if everything was up to par and if we had a great time, I told the guy that indeed everything was awesome but I did mention about our cleaning problem to which he remembered my call and apologized and said the housekeeping was a third party or something like that and they would be talking to the people in charge and the girls who were in charge of cleaning our studio.

"Amazing room, amazing beach! " Read full review on TripAdvisor 9/26/2011 Vote

7. (Unite 291)The only problem we had was with the Property Management company that the owners use (Whalers Realty Management).

"Great stay " Read full review on TripAdvisor 4/18/2011 Vote

8. The major problem with this HOTEL is the FRONT DESK STAFF.

"Nice Property - NO ALOHA (Aston Management Please Read) " Read full review on TripAdvisor 3/14/2011 Vote

9. Only thing is that the back hotel rooms are near the road, so you do hear some noise, but most of the condo's have the same problem.

"Beautiful Place to Wake Up " Read full review on TripAdvisor 1/15/2011 Vote

10. We were never in the room so it really wasn't a problem for us.

"Amazing value! Wouldn't stay anywhere else! " Read full review on TripAdvisor 8/22/2010 Vote