ResortQuest Maui Kaanapali Villas (formerly Aston), Lahaina, Issue

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Rank

15th

Out of 91

ResortQuest Maui Kaanapali Villas (formerly Aston)	Average Price: $190 Check Rates

Hotel Class:

45 Kai Ala Drive

Lahaina, 96761 View map

3-Star Hotel Rank: 7 of 20
Average review rating: 3.82

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (10) , TripAdvisor (454) , YahooTravel (32)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Issue

Appears in 27 comments.

The following words were used in comments with Issue:
beach (3) bed (2) children (2) few (3) friendly (3) guest (2) helpful (3) highway (2) hotel (7) maid (2) not (8) old (2) park (4) pool (2) problem (2) room (2) service (3) small (2) staff (7) well (2)

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1. Our only issues were 1) maid service was average at best, however many 'condo style' properties don't offer hotel maid service, so I wasn't complaining.

"Perfect for a Maui vacation! " Read full review on TripAdvisor 4/21/2012 Vote

2. The main issue with 114 is that the bed was very uncomfortable and the 4 pillows provided were very old, worn out and flat.

"Not as good as in the past but still enjoyed our stay " Read full review on TripAdvisor 2/15/2012 Vote

3. Only a couple of items stops us from giving an excellent rating: Depending on the wind, the traffic noise could be significant due to nearby highway (not enough to keep us awake though) and the niggling issue that there is supposed to be a free Mai Tai night that was promised when we checked in but which was cancelled without warning (it fell on Thanksgiving day).

"Great location, comfortable room, excellent staff " Read full review on TripAdvisor 12/5/2011 Vote

4. I let the bell hop/maintenance worker know about the door issue when he brought up my bags.

"Spend a little more and stay somewhere nicer. " Read full review on TripAdvisor 6/5/2011 Vote

5. We had no issues with the staff, and they responded quickly to our few requests.

"Nice, just know what to expect " Read full review on TripAdvisor 5/7/2011 Vote

6. Parking near the entrance to our building was an issue, as there were maybe 15 spots in the lot, and quite of few of them were for private use.

"Not my favorite Aston " Read full review on TripAdvisor 4/7/2011 Vote

7. The beach was awesome, we didn't have any issues with the staff, most were very friendly and helpful.

"Absolutely perfect vacation " Read full review on TripAdvisor 3/24/2011 Vote

8. Joe was quite arrogant when I came to him with a room issue and seemed to care much more about hotel OWNERS than hotel guests.

"Nice Property - NO ALOHA (Aston Management Please Read) " Read full review on TripAdvisor 3/14/2011 Vote

9. **here's where we have the issue** The Mgmt did nothing to assist guests with this 24 hr outage.

"The Mgmt Need a Few Lessons on Customer Service... " Read full review on TripAdvisor 1/24/2011 Vote

10. I applaud her for your friendliness, patience and her professionalism; The maintenance staff was quite responsive when we had some issues with the faucets; Also the cleaning staff was quite accommodating and helpful as well.

"The friendly and responsive staff left us with the best impression " Read full review on TripAdvisor 8/22/2010 Vote