ResortQuest Maui Kaanapali Villas (formerly Aston), Lahaina, Complain

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Rank

15th

Out of 91

ResortQuest Maui Kaanapali Villas (formerly Aston)	Average Price: $190 Check Rates

Hotel Class:

45 Kai Ala Drive

Lahaina, 96761 View map

3-Star Hotel Rank: 7 of 20
Average review rating: 3.82

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (10) , TripAdvisor (454) , YahooTravel (32)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 30 comments.

The following words were used in comments with Complain:
better (3) clothes (2) desk (2) generous (2) guest (2) hard (2) hotel (2) maid (2) management (2) never (3) not (4) offers (2) reviews (4) room (9) service (2) tourist (2)

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1. Have complained twice no help.

"Ac doesn't work and only set room for two when we reserved for four " Read full review on TripAdvisor 5/13/2012 Vote

2. Our only issues were 1) maid service was average at best, however many 'condo style' properties don't offer hotel maid service, so I wasn't complaining.

"Perfect for a Maui vacation! " Read full review on TripAdvisor 4/21/2012 Vote

3. lets not be one of those tourists that complain all the time.

"If you like sharing a room with Family Roach.... " Read full review on TripAdvisor 1/15/2012 Vote

4. By the next day I finally complained and they moved us to a nicer room that was remodled.

"Dirty and old. " Read full review on TripAdvisor 11/7/2011 Vote

5. We did complain about this but there was a wait list for a foamy so they brought up a blow up mattress which was ok but a bed would of been much better.

"Overall a great place! " Read full review on TripAdvisor 11/4/2011 Vote

6. i have been staying at this location for many years and can never complain.

"amazing condos " Read full review on TripAdvisor 7/25/2011 Vote

7. I really cannot think of ANYTHING to complain about.

"AHHHHMAZING! " Read full review on TripAdvisor 5/26/2011 Vote

8. Yes we complained to the manager and yes she lied and tried to dispute what she said.

"the concierge named Dawn was the rudest most unprofessional person " Read full review on TripAdvisor 3/29/2011 Vote

9. an hour later I finally went to the front desk and complained again.

"The Mgmt Need a Few Lessons on Customer Service... " Read full review on TripAdvisor 1/24/2011 Vote

10. Then when we complained they gave us a 'good' room which was only slightly better because there was no leather.

"Do Not Be Fooled By Pictures!! Dont stay here! " Read full review on TripAdvisor 7/20/2010 Vote