8. For those complaining of aloof, indifferent, or rude staff, I would simply ask: how did you treat those same people? For those complaining of dated decor, I have to know: when was the last time your own home was redecorated? And for those complaining about the expense, I would say you didn't do your homework -- there are many ways to reduce the cost of your stay at the Hapuna, like enjoying some of the very good local restaurants.