Sheraton Princess Kaiulani, Honolulu, Complaint

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Rank

36th

Out of 165

Sheraton Princess Kaiulani	Average Price: $162 Check Rates

Hotel Class:

120 KAIULANI Avenue

Honolulu, 96815 View map

3-Star Hotel Rank: 6 of 20
Average review rating: 3.66

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (83) , MyTravelGuide (226) , Travelocity (16) , TripAdvisor (824) , YahooTravel (85)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit small (8) annoy (13) avoid (15) awful (12) bad (73) big deal (7) bit dated (8) broken (11) complain (49) complaint (22) dated (78) dirty (30) disappoint (65) disgust (9) disturbing (8) expensive (86) filthy (7) gross (10) hard (29) hardly (12) horrible (11) issue (36) lack (10) loud (46) mistake (12) mold (26) negative (30) noise (116) noisy (49) outdated (45) overpriced (15) peeling (15) poor (19) pricey (24) problem (80) ridiculous (15) roach (8) rude (27) shabby (13) shock (11) slow (33) smell (28) stained (8) tear (7) terrible (18) tiny (21) unfortunate (19) worn (15) worst (23) wrong (17)

Complaint

Appears in 65 comments.

The following words were used in comments with Complaint:
beach (4) clean (6) complaints (65) hotel (12) liked (3) location (3) management (4) night (6) noise (6) not (12) ocean (3) park (4) resort (3) room (17) service (6) smell (3) staff (7) street (3) view (5) well (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. They handled my complaint as best they could.

"I'm a bit stumped on this one...Good value but comes with issues. " Read full review on TripAdvisor 5/22/2012 Vote

2. The staff and service was good, so I had no complaints there, but I would be very careful about my room choice if I were to return.

"Not all Sheratons are created equal " Read full review on TripAdvisor 4/23/2012 Vote

3. The location of the hotel was very close to the beach and shops, we were on the 25th floor but it was still quite noisy so I can understand other peoples complaints, we still managed to get woken up by noise from the road.

"Terrible Staff " Read full review on TripAdvisor 3/26/2012 Vote

4. The only complaint that I have is that the concierge services were not available after 6pm (at least on the day we were there).

"nice stay " Read full review on TripAdvisor 2/13/2012 Vote

5. A complaint resulted in a visit from maintenance but no action as promised.

"What a dump. " Read full review on TripAdvisor 1/23/2012 Vote

6. However, the one complaint I will continue to harp on with for all hotels is the 'resort fee'.

"Value Play " Read full review on TripAdvisor 1/20/2012 Vote

7. No complaints.

"Better than expected " Read full review on TripAdvisor 12/5/2011 Vote

8. I have no complaints.

"Better than expected " Read full review on TripAdvisor 12/5/2011 Vote

9. If there's any location complaint it's the noise on the street but Kalakaua Ave.

"Better than expected " Read full review on TripAdvisor 12/5/2011 Vote

10. If there's one complaint it's the street vendors.

"Better than expected " Read full review on TripAdvisor 12/5/2011 Vote