On The Ave Hotel, New York City, Service

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Rank

24th

Out of 676

On The Ave Hotel	Average Price: $314 Check Rates

Hotel Class:

2178 Broadway

New York City, 10024 View map

3-Star Hotel Rank: 10 of 154
Average review rating: 3.89

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (44) , MyTravelGuide (25) , Travelocity (14) , TripAdvisor (1779) , YahooTravel (24)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (59) balcony (190) bar (124) bath (49) bathroom (410) bed (433) bill (46) breakfast (165) charge (83) check in (147) check out (64) closet (46) complimentary (30) concierge (97) cost (56) deal (75) decor (63) dinner (55) discount (34) downtown (50) food (132) front desk (292) gym (31) hotel (2744) housekeeping (63) lobby (300) location (978) manager (93) money (79) neighborhood (265) parking (51) patio (33) pillow (57) price (319) rate (192) recommend (244) restaurant (566) room (2943) room service (53) service (478) sheets (32) shower (213) staff (1077) street (411) suite (160) towel (83) value (176) view (402) walk (312) wireless (114)

Service

Appears in 477 comments.

89% wrote positive comments about service

The following words were used in comments with Service:
clean (43) comfortable (21) customer (49) desk (25) elevator (18) excellent (59) free (20) friendly (55) good (51) great (103) helpful (39) hotel (126) internet (26) location (46) nice (26) night (17)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I don't think I've ever had better service at a hotel.

"Rooftop terrace made this great hotel perfect! " Read full review on TripAdvisor 5/20/2012 Vote

2. On the other hand, the bed was big and really comfortable and the service always showed to be extremely good.

"Average hotel, somewhat disappointed " Read full review on TripAdvisor 5/8/2012 Vote

3. I checked in about 2 hours after arriving and had great service by the front desk and bellman.

"Great value and location in NYC Upper West Side " Read full review on TripAdvisor 4/25/2012 Vote

4. Very friendly and professional service.

"Great experience! " Read full review on TripAdvisor 4/24/2012 Vote

5. Special commentary for excellent services goes to Cris and Habeeb.

"OTA --OUTSTANDING " Read full review on TripAdvisor 4/24/2012 Vote

6. Beautiful place, Great Service, friendly staff.

"Perfect " Read full review on TripAdvisor 4/16/2012 Vote

7. The value can't be beat and the staff are all friendly, helpful and customer service oriented in every way.

"Another great stay! " Read full review on TripAdvisor 4/12/2012 Vote

8. Excellent service, friendly staff and comfortabe rooms.

"Friendly and comfortable " Read full review on TripAdvisor 4/12/2012 Vote

9. Great neighborhood, close to the Broadway subway line, exceptional service, attractive rooms.

"Great service and location " Read full review on TripAdvisor 3/23/2012 Vote

10. We stayed for 4 nights last week, had great service from everyone, especially from the door men, they always helped us lift our stroller up and down the stairs and gave great recommendations for local dinning.

"Nice hotel, great for families " Read full review on TripAdvisor 3/22/2012 Vote