On The Ave Hotel, New York City, Front Desk

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Rank

24th

Out of 676

On The Ave Hotel	Average Price: $314 Check Rates

Hotel Class:

2178 Broadway

New York City, 10024 View map

3-Star Hotel Rank: 10 of 154
Average review rating: 3.89

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (44) , MyTravelGuide (25) , Travelocity (14) , TripAdvisor (1779) , YahooTravel (24)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (59) balcony (190) bar (124) bath (49) bathroom (410) bed (433) bill (46) breakfast (165) charge (83) check in (147) check out (64) closet (46) complimentary (30) concierge (97) cost (56) deal (75) decor (63) dinner (55) discount (34) downtown (50) food (132) front desk (292) gym (31) hotel (2744) housekeeping (63) lobby (300) location (978) manager (93) money (79) neighborhood (265) parking (51) patio (33) pillow (57) price (319) rate (192) recommend (244) restaurant (566) room (2943) room service (53) service (478) sheets (32) shower (213) staff (1077) street (411) suite (160) towel (83) value (176) view (402) walk (312) wireless (114)

Front desk

Appears in 292 comments.

89% wrote positive comments about front desk

The following words were used in comments with Front desk:
accommodating (16) arrival (22) clean (12) concierge (15) desk (299) friendly (36) great (15) helpful (63) hotel (25) housekeeping (12) management (18) need (14) nice (17) night (12)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The people at the front desk were very pleasant.

"Neighborhood Gem " Read full review on TripAdvisor 5/1/2012 Vote

2. The front desk were a delight we got checked in and out quickly and they were so helpful with maps, information, etc. One night we left a bag in the back of a taxi cab, they gave us the number of who to contact, the location of the lost and found and always asked if it returned whenever we came by.

"Lovely " Read full review on TripAdvisor 4/25/2012 Vote

3. Front desk was very friendly and helpful .

"I would stay here again ... but ... " Read full review on TripAdvisor 4/11/2012 Vote

4. Had to go to front desk to get new key.

"Bed bugs? Read what you sign! Enhanced security. Expensive internet. " Read full review on TripAdvisor 3/29/2012 Vote

5. Front desk was very helpful in booking a car for our return trip to Newark airport.

"Great location on UWS " Read full review on TripAdvisor 3/18/2012 Vote

6. Like, if there's an extra person working the front desk without a customer, maybe they could help put some bags away instead of making the customers wait for the concierge.

"Not as advertised " Read full review on TripAdvisor 3/15/2012 Vote

7. The front desk is friendly and efficient with check-in and helpful with calling cabs, directions, etc. The rooms are small, but good sized for NYC.

"NYC Business Hotel " Read full review on TripAdvisor 3/14/2012 Vote

8. The front desk was very nice about my complaint and apologized, but they couldn't do anything as I prepaid on hotels.

"Slamming doors all morning! " Read full review on TripAdvisor 3/4/2012 Vote

9. The front desk personnel, especially Jessie, were extremely helpful, as were the rest of the staff.

"great stay ! " Read full review on TripAdvisor 2/28/2012 Vote

10. The front desk reps were excellent and very funny.

"Romantic, Cnarming, Savvy " Read full review on TripAdvisor 2/26/2012 Vote