Grand Hyatt New York, New York City, Concierge

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Rank

147th

Out of 676

Grand Hyatt New York	Average Price: $430 Check Rates

Hotel Class:

Park Avenue at Grand Central Terminal

New York City, 10017 View map

4-Star Hotel Rank: 55 of 106
Average review rating: 3.62

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (74) , MyTravelGuide (4648) , Travelocity (44) , TripAdvisor (929) , YahooTravel (64)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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amenity (29) bar (83) bath (38) bathroom (301) bed (189) breakfast (164) charge (53) check in (183) check out (47) check-out (22) closet (41) complimentary (21) concierge (84) cost (56) deal (45) decor (23) dinner (19) fee (17) fitness center (16) food (138) front desk (96) gym (23) hotel (1403) housekeeping (45) lobby (226) location (559) manager (24) money (58) parking (16) pillow (24) price (168) rate (104) recommend (83) restaurant (122) room (1528) room service (96) service (187) sheets (21) shower (84) shuttle (28) staff (320) street (95) suite (42) towel (56) valet (15) value (41) view (114) walk (148) walk in (20) wireless (22)

Concierge

Appears in 84 comments.

89% wrote positive comments about concierge

The following words were used in comments with Concierge:
free (5) friendly (17) good (9) great (9) helpful (41) hotel (15) nice (7) night (5) problem (4) reception (8) recommend (4)

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1. On 3 occasions we called upon the Concierges recommendation for dinner and Christopher did not disappoint, TOP MARKS.

"Great all round Hotel " Read full review on TripAdvisor 5/12/2010 Vote

2. ' The hotel staff we encounered were all friendly and accomodating: from the people at the reception desk, to the concierge who recommended a restaurant and made reservations for us, to the lovely woman who cleaned our room each morning.

"Lovely Hotel and Friendly Staff " Read full review on TripAdvisor 5/12/2010 Vote

3. Booked night time visit to empire state building with concierge which were helpful, offering us advice for jazz places etc too.

"Perfect for 3 Night Stay - What Else Could you Want? " Read full review on TripAdvisor 5/4/2010 Vote

4. The other problem we had was getting good advice from the concierge.

"Great location, average hotel " Read full review on TripAdvisor 5/3/2010 Vote

5. I'd like to point out that the concierge desk had very helpful and nice people, the front desk staff was very polite and the housekeeping staff was very thoughtful, first day we had the TV on and the housekeeping staff didnt even bother to knock, they just skipped our door as we could hear them knock on the neighbors doors.

"Good and clean but a bit loud. " Read full review on TripAdvisor 4/18/2010 Vote

6. The concierge was extremely knowedgable and offered wonderful family friendly suggestions for dining, entertainment, and the best hot chocalate in town (Serendipity.

"A Haven in the Big City " Read full review on TripAdvisor 3/28/2010 Vote

7. The concierge was very helpful, too.

"Great location, excellent service, not so great rooms " Read full review on TripAdvisor 3/23/2010 Vote

8. Our concierge in the Grand Club actually surprised us with free tickets to see Tosca at the Metropolitan Opera house.

"Fantastic " Read full review on TripAdvisor 2/23/2010 Vote

9. Also Concierge services were so helpful suggesting REASONABLE restaurants as well as making reservationsfor us.

"Super Hotel, Great price, Close to transportation! " Read full review on TripAdvisor 2/17/2010 Vote

10. The concierge was friendly and helpful and gave us a restaurant recommendation and reserved a table.

"Grand Central Hyatt " Read full review on TripAdvisor 1/13/2010 Vote