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Rank
239th
Out of 676

The Helmsley Park Lane

Average Price: $439  
 
Hotel Class:
36 Central Park South
New York City, 10019-1600 View map  
4-Star Hotel Rank: 76 of 106
Average review rating: 3.63
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (39) , MyTravelGuide (7) , TripAdvisor (499) , YahooTravel (16)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Service
Appears in 128 comments. 
63% wrote positive comments about service
The following words were used in comments with Service:
excellent (13)   expectation (9)   friendly (10)   good (18)   great (14)   helpful (9)   hotel (38)   location (11)   poor (9)   rating (7)    
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1. The hotel service staff was very, very good.
"Graduation Trip " Read full review on TripAdvisor   5/18/2012 Vote      
2. Pros:* Amazing views - I had great views of Central Park from my room* Subway access - you can enter the N or R line straight outside the door* Location in general - a great place to stay with plenty to do & see nearby* Historic charm - it had an old school charm to it which I enjoyed* Good service - easy check-in and check-out, and they mistakenly billed me for minibar items I didn't use, and they quickly removed it off my bill no questions asked* Room size - in this area, rooms are typically very small given the high cost of real-estate.
"Great views, charming, solid value for location " Read full review on TripAdvisor   5/18/2012 Vote      
3. The bed was comfortable and the room was serviced nicely in time for our return each day.
"Good Value and Great Location " Read full review on TripAdvisor   5/16/2012 Vote      
4. If you can get a bargain park view room, go for it if not spend the same amount of money on a better hotel with much better service.
"Started off well but ended in disappointment " Read full review on TripAdvisor   4/19/2012 Vote      
5. PROs: = Location, Reasonable Room Rate, Really Comfy Bed, Clean Room, Quiet, Great Service and a lockable safe in the closet.
"Very nice place but could be better " Read full review on TripAdvisor   4/17/2012 Vote      
6. The service I found was brilliant.
"I don't understand some of the bad reviews... " Read full review on TripAdvisor   4/16/2012 Vote      
7. Contrary to other reviewers relating to poor hotel staff service we found everyone we encountered to be quite friendly and helpful.
"Spring Break Special " Read full review on TripAdvisor   4/11/2012 Vote      
8. Not from the internet issue itself but from the extremely lousy service.
"Poor service " Read full review on TripAdvisor   4/7/2012 Vote      
9. Service was also old and tired with a few exceptions such as the super maitre d'hotel in the restaurant who cheerfully seats the throngs that line up for breakfast after 9 AM with aplomb.
"Great Location But Needs Refurbishment " Read full review on TripAdvisor   3/26/2012 Vote      
10. Nice flatscreen TV and blazingly fast Internet service (normally costs $12.95 a day) were a plus.
"Great Location But Needs Refurbishment " Read full review on TripAdvisor   3/26/2012 Vote      
   
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