The Helmsley Park Lane, New York City, Concierge

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Rank

239th

Out of 676

The Helmsley Park Lane	Average Price: $439 Check Rates

Hotel Class:

36 Central Park South

New York City, 10019-1600 View map

4-Star Hotel Rank: 76 of 106
Average review rating: 3.63

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (39) , MyTravelGuide (7) , TripAdvisor (499) , YahooTravel (16)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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bar (59) bath (21) bathroom (113) bed (113) bill (32) breakfast (194) charge (38) check in (49) check out (13) closet (13) complimentary (11) concierge (48) cost (39) deal (28) decor (55) dinner (16) discount (10) downtown (10) food (58) front desk (34) hotel (815) housekeeping (15) lobby (46) location (339) maid service (8) manager (30) mini bar (18) minibar (11) mini-bar (8) money (37) parking (7) pillow (14) price (95) rate (59) recommend (65) restaurant (87) room (913) room service (36) service (128) sheets (7) shower (30) staff (236) street (50) suite (50) towel (34) tub (12) value (31) view (348) walk (65) wireless (14)

Concierge

Appears in 48 comments.

84% wrote positive comments about concierge

The following words were used in comments with Concierge:
friendly (5) good (3) helpful (25) luggage (3) need (5) nice (3) responsive (2) welcoming (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Special thanks to Anthony, in the concierge, that was very kind and helpful when needed.

"Great Hotel " Read full review on TripAdvisor 5/21/2012 Vote

2. The Concierge - Thomas - was most helpful & gave us all sorts of advice.

"What a wonderful stay!!! " Read full review on TripAdvisor 5/7/2012 Vote

3. The concierge, Anthony was brilliant, really really knowledgable and couldnt be more helpful, he even gave us a gift certificate for $25 at a local restaurant.

"Started off well but ended in disappointment " Read full review on TripAdvisor 4/19/2012 Vote

4. The concierge and bell staff are very helpful.

"Excellent Location but Overpriced " Read full review on TripAdvisor 3/21/2012 Vote

5. The concierge were also very helpful, in fact all staff were very professional.

"Opposite Central Park " Read full review on TripAdvisor 2/13/2012 Vote

6. We felt very welcome at once - the staff; Doorman - receptionists - concierges all were polite and welcoming at our arrival and during our whole stay ( stayed for one week.

"Very nice hotel - and staff too! " Read full review on TripAdvisor 2/12/2012 Vote

7. They were not accommodating to us for a late check out and the concierge was patronizing in his response about transportation to the airport.

"Not great service " Read full review on TripAdvisor 11/21/2011 Vote

8. My husband became best friends with 'Anthony' our concierge who made everything we could want easy to have.

"Great Location " Read full review on TripAdvisor 9/24/2011 Vote

9. If you really need the help of the concierge, expect good service and want a well-maintained room then this hotel isn't for you.

"Fading 4-star, but worth a look " Read full review on TripAdvisor 9/19/2011 Vote

10. The concierge was most helpful in recommending a fabulous little Thai restaurant nearby and also booked tickets for Phantom.

"Classic New York Hotel " Read full review on TripAdvisor 9/14/2011 Vote