The Helmsley Park Lane, New York City, Front Desk

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Rank

239th

Out of 676

The Helmsley Park Lane	Average Price: $439 Check Rates

Hotel Class:

36 Central Park South

New York City, 10019-1600 View map

4-Star Hotel Rank: 76 of 106
Average review rating: 3.63

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (39) , MyTravelGuide (7) , TripAdvisor (499) , YahooTravel (16)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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bar (59) bath (21) bathroom (113) bed (113) bill (32) breakfast (194) charge (38) check in (49) check out (13) closet (13) complimentary (11) concierge (48) cost (39) deal (28) decor (55) dinner (16) discount (10) downtown (10) food (58) front desk (34) hotel (815) housekeeping (15) lobby (46) location (339) maid service (8) manager (30) mini bar (18) minibar (11) mini-bar (8) money (37) parking (7) pillow (14) price (95) rate (59) recommend (65) restaurant (87) room (913) room service (36) service (128) sheets (7) shower (30) staff (236) street (50) suite (50) towel (34) tub (12) value (31) view (348) walk (65) wireless (14)

Front desk

Appears in 34 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
better (2) desk (34) dining (2) extremely (2) friendly (5) good (3) helpful (4) hotel (7) management (3) need (2) night (2) rude (2) service (5) staff (15) wondering (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk is very quick to make sure you are happy and fulfill any needs you have.

"Great Location " Read full review on TripAdvisor 9/24/2011 Vote

2. The front desk staff was efficient but terse, and on check out actually asked my husband, 'What do you want?' The concierge was no better.

"Fading 4-star, but worth a look " Read full review on TripAdvisor 9/19/2011 Vote

3. The staff here was phenominally better than the Front Desk staff.

"Nice room, pretty view, good location and consistently poor service " Read full review on TripAdvisor 6/23/2011 Vote

4. The service was good from front desk (Americo the receptionist) to room service, to bar attendants to maid service.

"Absolutely glorious " Read full review on TripAdvisor 3/1/2011 Vote

5. Friendly staff and helpful front desk.

"Good Hotel, safe and friendly. " Read full review on TripAdvisor 7/12/2010 Vote

6. I would recommend this hotel for the location and cleanliness but found the front desk staff could have been more helpful and friendly.

"Perfect location " Read full review on TripAdvisor 6/1/2010 Vote

7. The front desk staff was very helpful to me.

"Great location, hotel is outdated, Conceirge should be fired " Read full review on TripAdvisor 10/24/2009 Vote

8. I needed to extend my late check out because of client commtiment and the front desk took care of it.

"This Place is Pretty Bad " Read full review on TripAdvisor 10/21/2009 Vote

9. My room was so bad that I asked to change and the front desk accommodated my request.

"This Place is Pretty Bad " Read full review on TripAdvisor 10/21/2009 Vote

10. Friendly and helpful front desk staff (thanks Christina!).

"So very very nice! " Read full review on TripAdvisor 9/21/2007 Vote