The Fairmont Orchid, Hawaii, Kamuela, Staff

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Rank

1st

Out of 22

The Fairmont Orchid, Hawaii	Average Price: $350 Check Rates

Hotel Class:

1 North Kaniku Drive Kohala

Kamuela, 96743 View map

4-Star Hotel Rank: 1 of 7
Average review rating: 4.3

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (73) , TripAdvisor (492) , YahooTravel (37)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (22) balcony (46) bar (96) bath (26) bathroom (75) beach (494) bed (43) breakfast (161) cabana (59) charge (38) check in (40) complimentary (27) concierge (59) cost (43) deal (47) dinner (100) discount (17) fee (42) food (266) front desk (35) hot tub (33) hotel (729) housekeeping (18) landscape (24) lobby (28) location (101) lunch (49) massage (41) money (40) ocean (302) parking (63) pool (313) price (114) rate (47) recommend (118) restaurant (225) room (674) room service (23) service (258) shower (59) shuttle (20) spa (76) staff (240) suite (66) towel (38) tub (28) valet (31) value (26) view (274) walk (39)

Staff

Appears in 240 comments.

96% wrote positive comments about staff

The following words were used in comments with Staff:
attentive (17) beach (17) beauty (13) clean (11) desk (10) food (15) friendly (58) good (11) great (21) helpful (55) hotel (49) liked (11) most (11) nice (22) welcoming (10) wondering (14)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We were evacuated during the tsunami and the staff at the hotel was exceptional during this experience, truly top notch.

"High expectations mostly met " Read full review on TripAdvisor 3/17/2011 Vote

2. Highlights are the staff (with one major exception) and grounds.

"High expectations mostly met " Read full review on TripAdvisor 3/17/2011 Vote

3. Other than the room, the staff were FANTASTIC.

"Pretty grounds and public areas, but the (expensive) room was dirty! " Read full review on TripAdvisor 3/4/2011 Vote

4. On the positive - the grounds are beautiful and the staff is friendly.

"AMEX Platinum Fine Hotel Program is a Bait and Switch here " Read full review on TripAdvisor 2/9/2011 Vote

5. The pool was also great and staff would come periodically with samples of frozen fruit drinks or frozen watermelon to cool you down.

"The Fairmont Orchid is exceptional (also great for golfers)! " Read full review on TripAdvisor 2/6/2011 Vote

6. The staff was very helpful and experienced when welcoming you to their hotel, and it continued on a consistent basis throughout our stay.

"Regardless of its size, this hotel offers an intimate feeling for its clients. " Read full review on TripAdvisor 1/17/2011 Vote

7. All of the staff people go out of their way to make you feel welcome.

"a little slice of heaven " Read full review on TripAdvisor 1/1/2011 Vote

8. Every staff person we interacted with was pleasant and helpful.

"Great Place to Relax and Enjoy " Read full review on TripAdvisor 12/25/2010 Vote

9. The housekeeping staff were friendly and relaxed, and did a great job.

"Great Place to Relax and Enjoy " Read full review on TripAdvisor 12/25/2010 Vote

10. Staff always gave us excellent and prompt service.

"What a great hotel " Read full review on TripAdvisor 12/10/2010 Vote