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The Fairmont Orchid, Hawaii

Average Price: $350  
 
Hotel Class:
1 North Kaniku Drive Kohala
Kamuela, 96743 View map  
4-Star Hotel Rank: 1 of 7
Average review rating: 4.3
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (73) , TripAdvisor (492) , YahooTravel (37)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 35 comments. 
66% wrote positive comments about front desk
The following words were used in comments with Front desk:
clean (3)   concierge (3)   desk (36)   helpful (5)   liked (3)   management (3)   nice (3)   night (2)   professional (2)   refund (2)   welcoming (2)    
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1. After several days I decided to go to the front desk to just nicely mention that a small gesture would have gone a long way.
"Dissapointed " Read full review on TripAdvisor   8/30/2010 Vote      
2. We spoke with the front desk about this and they did complete a thorough surface cleaning - certainly clean enough that we felt comfortable but should have been better.
"fantastic location and weather, beautiful place - very expensive but we would go back " Read full review on TripAdvisor   7/28/2010 Vote      
3. The staff (cleaning, bell hop, front desk) was efficient and very helpful.
"Great for a romantic trip " Read full review on TripAdvisor   5/16/2010 Vote      
4. Overall the staff at this property help to make it the gem that it is-particularly Cathy and Annie at the front desk, who go above and beyond, the Fairmont organization should be proud to have such dedicated, professional employees.
"NEW YEARS EVE AT THE FAIRMONT ORCHID " Read full review on TripAdvisor   1/8/2010 Vote      
5. We arrived at 4:00 am the day after our expected arrival date and Monica at the front desk treated us like old friends/family.
"The Fairmont Orchid shows what Customer Service is all about " Read full review on TripAdvisor   12/9/2009 Vote      
6. The personnel were very friendly from the bell captain, front desk, concierge, bartenders, beach attendants, and housekeeping.
"It was our third stay at the Orchid out of five trips to the Big Island. " Read full review on Expedia   10/6/2009 Vote      
7. Bethany at the front desk was a big help and had great recommendations.
"Beautiful quite haven, snorkel with turtels " Read full review on Expedia   12/10/2008 Vote      
8. Front desk check in staff was professional and welcoming.
"Great Resort! " Read full review on TripAdvisor   2/13/2008 Vote      
9. After a couple of calls to management got a slight refund (nightly) although had to argue with front desk upon check out to apply refund for each night - DUH.
"High expectations mostly met " Read full review on TripAdvisor   3/17/2011 Vote      
10. When we went to the front desk and were assisted by Maria.
"AMEX Platinum Fine Hotel Program is a Bait and Switch here " Read full review on TripAdvisor   2/9/2011 Vote      
   
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