Philadelphia Sofitel, Philadelphia, Complaint

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Rank

1st

Out of 177

Philadelphia Sofitel	Average Price: $225 Check Rates

Hotel Class:

120 South 17th Street

Philadelphia, 19103 View map

4-Star Hotel Rank: 1 of 18
Average review rating: 4.4

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (50) , MyTravelGuide (17) , Travelocity (22) , TripAdvisor (696) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (7) apologetic (5) avoid (5) awful (6) bad (32) bed bugs (12) big deal (9) bit dated (3) broken (11) complain (17) complaint (12) difficult (5) dirty (6) disappoint (32) disturbing (5) downside (12) expensive (34) gross (5) hard (12) hardly (4) hate (5) inconvenient (5) issue (26) lack (8) loud (22) lumpy (3) mediocre (6) mess (3) mistake (5) negative (15) noise (36) noisy (5) overpriced (3) poor (17) pricey (14) problem (53) ridiculous (9) rock (5) rude (9) shame (3) shock (4) slow (11) smell (8) sophisticated (5) stained (3) terrible (9) uncomfortable (4) unfortunate (12) worn (9) wrong (10)

Complaint

Appears in 47 comments.

The following words were used in comments with Complaint:
$ (4) bathroom (3) bed (7) breakfast (2) charged (6) comfortable (5) complaints (47) hotel (4) mattress (2) night (6) pressure (2) room (11) service (3) sheets (2) shower (2) smell (2) staff (2) valet (2) water (2) wifi (3)

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1. My only complaint is with the bathrooms.

"Great hotel, just one problem " Read full review on TripAdvisor 5/22/2012 Vote

2. Absolutely no complaints.

"gorgeous hotel " Read full review on TripAdvisor 4/24/2012 Vote

3. No complaints.

"Well worth it! " Read full review on TripAdvisor 3/23/2012 Vote

4. Only complaints were that there was no separate top sheet on the bed so it was a little warm.

"Simple elegence near Rittenhouse Square " Read full review on TripAdvisor 3/10/2012 Vote

5. My only complaint would be that the bed was a little wore out and probably needs a new mattress.

"Great Place to stay " Read full review on TripAdvisor 2/13/2012 Vote

6. No complaints at all.

"Excellent Hotel in downtown Philly! " Read full review on TripAdvisor 2/10/2012 Vote

7. Zero complaints about the hotel, but I do think that charging for wifi on top of the room is a little much.

"Pricey, but very nice " Read full review on TripAdvisor 12/2/2011 Vote

8. No complaints there.

"Robbed by Sofitel Employee on Wedding Night " Read full review on TripAdvisor 10/19/2011 Vote

9. I had a couple of complaints about the room.

"Great Center City Pet Friendly Hotel " Read full review on TripAdvisor 7/11/2011 Vote

10. Absolutely no complaints about my stay (for an in house conference).

"Great option for philly " Read full review on TripAdvisor 7/10/2011 Vote