Philadelphia Sofitel, Philadelphia, Complain

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Rank

1st

Out of 177

Philadelphia Sofitel	Average Price: $225 Check Rates

Hotel Class:

120 South 17th Street

Philadelphia, 19103 View map

4-Star Hotel Rank: 1 of 18
Average review rating: 4.4

OpinionWell Value Index: 8

Traveler reviews analyzed: YahooTravel (21) , MyTravelGuide (17) , Travelocity (22) , Expedia (50) , TripAdvisor (696) , BedBugRegistry (4)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (7) apologetic (5) avoid (5) awful (6) bad (32) bed bugs (12) big deal (9) bit dated (3) broken (11) complain (17) complaint (12) difficult (5) dirty (6) disappoint (32) disturbing (5) downside (12) expensive (34) gross (5) hard (12) hardly (4) hate (5) inconvenient (5) issue (26) lack (8) loud (22) lumpy (3) mediocre (6) mess (3) mistake (5) negative (15) noise (36) noisy (5) overpriced (3) poor (17) pricey (14) problem (53) ridiculous (9) rock (5) rude (9) shame (3) shock (4) slow (11) smell (8) sophisticated (5) stained (3) terrible (9) uncomfortable (4) unfortunate (12) worn (9) wrong (10)

Complain

Appears in 19 comments.

The following words were used in comments with Complain:
bed (2) desk (3) hotel (3) management (2) never (3) night (2) park (4) room (4) sheets (2) size (2) valet (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We complained and they immediately changed our room but we were still very nervous and had to check all the sheets and blankets.

"Bed Bugs and pinworm " Read full review on TripAdvisor 5/12/2012 Vote

2. After I complained about the problems I had getting to and from the hotel, the manager took the valet parking charges off of my bill, a VERY nice and thoughtful touch.

"Good Hotel in Center City " Read full review on TripAdvisor 5/7/2012 Vote

3. and another note stop complaining about parking because you will have to pay for parking somewhere.

"awesome " Read full review on TripAdvisor 2/27/2012 Vote

4. I NEVER complain and hate people to do this, but I just can't believe this happened.

"Surprisingly bad stay...very bad. " Read full review on TripAdvisor 10/28/2011 Vote

5. They are TRUE European style feather beds (some have complained that there is no sheet.

"Our favorite Philadelphia Hotel! " Read full review on TripAdvisor 10/10/2011 Vote

6. We complained after the first night and were upgraded to a beautiful jr suite.

"Good central hotel " Read full review on TripAdvisor 7/4/2011 Vote

7. Not worth wasting time complaining about.

"Beautiful hotel, but may leave you expecting more... " Read full review on TripAdvisor 2/1/2011 Vote

8. We complained the next day, and a few days later the hotel manager emailed me an offer for a free night, which I thanked hr for, but then never actually received it.

"Sofitel not so swell " Read full review on TripAdvisor 4/11/2010 Vote

9. We called the front desk three times to complain about the noise.

"Sofitel not so swell " Read full review on TripAdvisor 4/11/2010 Vote

10. I have nothing to complain about at all, i could write a small book about all the positive things about this hotel.

"One of the best hotels i ever stayed in! " Read full review on TripAdvisor 3/5/2010 Vote