Portofino Orlando, Orlando, Problem

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OpinionWell
Rank

70th

Out of 543

Portofino Orlando	Average Price: $356 Check Rates

Hotel Class:

5601 Universal Boulevard

Orlando, 32819 View map

4-Star Hotel Rank: 28 of 59
Average review rating: 4.13

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (11) , Expedia (39) , Travelocity (22) , TripAdvisor (1217) , YahooTravel (54)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (12) annoy (31) avoid (30) awful (18) bad (99) bed bugs (11) big deal (17) broken (26) chipped (21) complain (46) complaint (47) dirty (49) disappoint (89) downside (18) expensive (195) hard (200) hardly (11) hassle (13) hate (11) horrible (17) horror (11) inconvenient (14) issue (69) lack (19) loud (28) mediocre (15) mistake (15) mold (13) negative (50) noise (45) noisy (18) outrageous (14) overpriced (36) poor (36) pricey (64) problem (120) ridiculous (24) rock (155) rude (33) shame (13) slow (46) smell (31) terrible (16) tiny (12) unacceptable (13) uncomfortable (12) unfortunate (25) worn (22) worst (17) wrong (31)

Problem

Appears in 143 comments.

The following words were used in comments with Problem:
bed (4) charged (10) club (5) desk (8) few (5) good (6) helpful (7) hotel (29) informative (5) liked (5) management (7) need (8) never (15) night (12) not (36) park (7) reviews (5) room (35) service (12) staff (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. My husband has health and mobility problems and has previously enjoyed spending all his time either in the hotel grounds or, as he did last year, sitting on our bay view balcony, watching the world go by, whilst I did my own thing, going to the parks, shopping etc.

"Made to feel we weren't good enough. " Read full review on TripAdvisor 5/16/2012 Vote

2. If you don't mind walking, the east wing is ok but if walking is a problem, the west wing or villa rooms will be better as they are closer to the lobby and club room.

"Beautiful inside and out " Read full review on TripAdvisor 4/27/2012 Vote

3. Restaurant/bar options could be better on-site, but with CityWalk so close that's a minor problem.

"Great for park.....service needs to be better for the money " Read full review on TripAdvisor 4/27/2012 Vote

4. We had real problems at both check-in and check-out.

"Great for park.....service needs to be better for the money " Read full review on TripAdvisor 4/27/2012 Vote

5. As we planned on going to Universal during the day, we didn't think this would be a problem.

"Workmen staring in window is not a nice way to start your stay " Read full review on TripAdvisor 4/23/2012 Vote

6. The way they handled this problem really made me uncomfortable.

"Unsatisfied customer service " Read full review on TripAdvisor 4/13/2012 Vote

7. They promised they'll fix the problem.

"Unsatisfied customer service " Read full review on TripAdvisor 4/13/2012 Vote

8. At check-in Matty informed us that the exterior of the east wing building was being painted and said that if there were any problems to come back and see him.

"Highly recommend staying here if you plan to visit Harry Potter " Read full review on TripAdvisor 4/11/2012 Vote

9. A few problems in the rooms (blocked toilets etc) were dealt with within minutes when we rang to report them (by the lovely Marlon).

"Good service if you ask for it. " Read full review on TripAdvisor 3/29/2012 Vote

10. The staff is helpful; our only problem was that the man who checked us in was incorrect with every time he told us: the time the fitness center opened/closed, the time the breakfast opened, etc.

"Wonderful!! " Read full review on TripAdvisor 3/22/2012 Vote