Portofino Orlando, Orlando, Complaint

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OpinionWell
Rank

70th

Out of 543

Portofino Orlando	Average Price: $356 Check Rates

Hotel Class:

5601 Universal Boulevard

Orlando, 32819 View map

4-Star Hotel Rank: 28 of 59
Average review rating: 4.13

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (11) , Expedia (39) , Travelocity (22) , TripAdvisor (1217) , YahooTravel (54)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit pricey (12) annoy (31) avoid (30) awful (18) bad (99) bed bugs (11) big deal (17) broken (26) chipped (21) complain (46) complaint (47) dirty (49) disappoint (89) downside (18) expensive (195) hard (200) hardly (11) hassle (13) hate (11) horrible (17) horror (11) inconvenient (14) issue (69) lack (19) loud (28) mediocre (15) mistake (15) mold (13) negative (50) noise (45) noisy (18) outrageous (14) overpriced (36) poor (36) pricey (64) problem (120) ridiculous (24) rock (155) rude (33) shame (13) slow (46) smell (31) terrible (16) tiny (12) unacceptable (13) uncomfortable (12) unfortunate (25) worn (22) worst (17) wrong (31)

Complaint

Appears in 94 comments.

The following words were used in comments with Complaint:
$ (6) biggest (6) charged (4) clean (4) cleanliness (3) complaints (94) desk (3) great (5) hotel (9) internet (5) location (3) management (3) nice (4) night (4) not (6) park (5) pool (6) room (19) service (6) staff (3)

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1. I really don't have any complaints.

"Pleasant stay! " Read full review on TripAdvisor 4/23/2012 Vote

2. The staff at the front desk could care less and I witnessed them smirking and rolling their eyes at a complaint the guest in front of me in line had earlier that morning.

"Disappointed " Read full review on TripAdvisor 4/14/2012 Vote

3. So, my only complaints would be the lack of working windows or balconies available.

"So pleasantly surprised " Read full review on TripAdvisor 4/6/2012 Vote

4. The only complaint I have is that once we paid $10 a night for internet service, that only covered ONE computer.

"Lovely hotel with wonderful restaurants. " Read full review on TripAdvisor 4/1/2012 Vote

5. I did call ahead to say that I was aware of the complaints of fleas, etc.

"We actually had a great stay! " Read full review on TripAdvisor 2/13/2012 Vote

6. The other complaint was the fact the restaurant was closed and there was no notification, we actually went inside and they told us they could not serve us.

"Pure Luxury! " Read full review on TripAdvisor 1/30/2012 Vote

7. Our only complaints were the extremely long walk to our room, which consisted of having to actually go outside at one point to access the elevator to another part of the hotel.

"Pure Luxury! " Read full review on TripAdvisor 1/30/2012 Vote

8. I only have one complaint about this property.

"Beautiful property, wonderful staff, thin walls " Read full review on TripAdvisor 1/18/2012 Vote

9. One complaint, the singers from the balcony (great presentation) were stopping at tables and asking for requests.

"Portofino Dece,ber 2012 " Read full review on TripAdvisor 1/6/2012 Vote

10. The only complaint we had was the thinness of the walls.

"One of our best family vacations spent here " Read full review on TripAdvisor 1/2/2012 Vote