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Rank
2nd
Out of 700

Omni Los Angeles

Average Price: $211  
 
Hotel Class:
251 South Olive Street
Los Angeles, 90012 View map  
4-Star Hotel Rank: 1 of 45
Average review rating: 4.32
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (38) , MyTravelGuide (662) , Travelocity (5) , TripAdvisor (665) , YahooTravel (20)
SAFE TO BOOK ? (0/5 issues found)
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Problem
Appears in 68 comments. 
The following words were used in comments with Problem:
area (4)   car (5)   correct (3)   desk (6)   downtown (3)   friendly (4)   great (3)   helpful (9)   hotel (25)   management (3)   need (5)   night (5)   not (14)   offers (3)   park (6)   reservation (4)   room (15)   service (4)   single (4)   staff (7)    
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1. We only had a problem with our card keys on one night which they were not opening our room and we did have to be very persistent to get help with this but, it was done and we were sent a voucher for free brunch and spa.
"wonderful time at this hotel " Read full review on TripAdvisor   5/11/2012 Vote      
2. The entire service in this hotel was FIRST class - including front of house staff, conceriege, bell staff, valet, and restaurant and bar staff - nothing was ever a problem for anybody and all were friendly and helpful.
"Service was fantastic in a great hotel " Read full review on TripAdvisor   4/22/2012 Vote      
3. Every single person in the hotel seemed trained to solve problems.
"Fantastic property, great staff " Read full review on TripAdvisor   3/27/2012 Vote      
4. I had one minor problem in the room, and it was taken care of with appologies and a smile in record time.
"Fabulous Customer Service...comfy sleep :0) " Read full review on TripAdvisor   3/16/2012 Vote      
5. I can only guess that, on these two occasions, I was showering at the same time as other guests, though I can't recall that being a problem at other hotels.
"Toothpaste - The Little Touches That Separate the Great from the Good " Read full review on TripAdvisor   3/2/2012 Vote      
6. My first clue that there might be a problem with this hotel was the multiple breakfast room service trays still in the hallway at 3 p.
"Can't seem to get it together " Read full review on TripAdvisor   1/10/2012 Vote      
7. I actually had a great sleep, which is usually the problem when I travel.
"Awesome Hotel " Read full review on TripAdvisor   12/1/2011 Vote      
8. I called to request them to fix the problem.
"HERE "EFFICIENCY" MEANS RUDENESS " Read full review on TripAdvisor   9/30/2011 Vote      
9. We used the hotel parking and travelled by metro , so we had a little problem with LA traffic.
"Excellent service, smiling faces... " Read full review on TripAdvisor   8/25/2011 Vote      
10. The hotel staff is very helpful in offering any kind of assistance such as contacting your tour-operators, finding out restaurants of your preference or sorting out problems related with the room-amenities.
"A nice hotel, good location, good services. " Read full review on TripAdvisor   11/20/2010 Vote      
   
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