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Rank
51st
Out of 279

The Westin Washington, D.C. City Center

Average Price: $298  
 
Hotel Class:
1400 M Street NorthWest
Washington DC, 20005 View map  
3-Star Hotel Rank: 25 of 58
Average review rating: 3.76
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (36) , Travelocity (27) , TripAdvisor (320) , YahooTravel (25)
SAFE TO BOOK ? (1/5 issues found)
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Problem
Appears in 42 comments. 
The following words were used in comments with Problem:
biggest (2)   clean (2)   desk (6)   few (3)   heating (3)   hotel (9)   management (3)   metro (3)   noise (2)   not (10)   offers (2)   old (2)   park (2)   rating (2)   return (2)   room (12)   staff (3)   toilets (2)   useful (2)   walking (4)    
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1. Room had a problem with the entry/lock mechanism, requiring me to return to the front desk twice to get it fixed.
"Not your typical Westin " Read full review on TripAdvisor   4/23/2012 Vote      
2. She took care of us without any problems and no upgrade fees.
"This is the best hotel I have ever stayed at!! And, awesome for kids! " Read full review on TripAdvisor   3/17/2012 Vote      
3. The only problem was the front desk which couldn't cash a $20 bill.
"Typical Westin " Read full review on TripAdvisor   12/6/2011 Vote      
4. My only problem there was that the concierge suggested using 'The Old Town Trolley' to tour DC in the off-season for a promotional rate.
"Good location, overall pleasant stay " Read full review on TripAdvisor   11/21/2011 Vote      
5. The hotel is a fair walk from the Mall with the monuments and museums but if the walk is a problem it's a very short walk from a Metro station and if even that is too much the valet will call you a cab.
"Loved the Westin " Read full review on TripAdvisor   10/30/2011 Vote      
6. Front circulating door in the lobby has problems too and they finally got a repairman out today to fix that, but still problems with all the elevators creating long waits and scary times.
"Substandard Westin - Elevators and fridges don't work! " Read full review on TripAdvisor   9/21/2011 Vote      
7. The only problem we had was finding somewhere not too expensive to eat nearby, but we ended up eating at lunchtime which was much more affordable.
"Fantastic Location and facilities " Read full review on TripAdvisor   8/27/2011 Vote      
8. We went back down to the desk and reported the problem and they offered to move us down to the 2nd floor.
"A Little Rocky, but Great Customer Service Made Up for It " Read full review on TripAdvisor   8/25/2011 Vote      
9. They seemed concerned and fixed the problem.
"Toilet was not clean and would not flush " Read full review on TripAdvisor   7/18/2011 Vote      
10. This gave us an immediate problem for how to entertain our 4 and 7 yr old while I was conferencing.
"An odd property for the Westin chain " Read full review on TripAdvisor   7/5/2011 Vote      
   
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