Sheraton Fisherman's Wharf Hotel, San Francisco, Complain

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Rank

27th

Out of 493

Sheraton Fisherman's Wharf Hotel	Average Price: $232 Check Rates

Hotel Class:

2500 Mason Street

San Francisco, 94133 View map

4-Star Hotel Rank: 17 of 37
Average review rating: 3.47

OpinionWell Value Index: 4

Traveler reviews analyzed: YahooTravel (41) , MyTravelGuide (1338) , Travelocity (9) , Expedia (89) , TripAdvisor (975)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 58 comments.

The following words were used in comments with Complain:
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1. We were in two minds about staying by the Wharf, however being close to so many convenient locations, you can't complain.

"Great base for sightseeing " Read full review on TripAdvisor 5/22/2012 Vote

2. Of course, the manager never showed up nor called back, only the same lady, called back- after a few rounds phone calls and complains, the 'work' finally stopped- then we got even calls from repairman at mid of night to wanting look at bathroom leakage.

"Just walk away... The worst customer services we have ever experienced... Given a choice, we pick no star for this one. " Read full review on TripAdvisor 5/2/2012 Vote

3. I complained to the hotel manager and he came up to listen and offered to move me to another room but offered no guarantee that I could sleep any better.

"Great location - so so accommodations " Read full review on TripAdvisor 4/23/2012 Vote

4. this is an utter disgrace, after complaining when we checked out we got 75% knocked off, still making a profit ?????, this ruined our last day of what had been a fantastic holiday, so you have been warned, so come on sheraton, make all your hotels fair to the guests, i dont have any problems with business's making a profit, but $200 for 17mins of phone calls in this day and age.

"nice hotel, but dont use the phone " Read full review on TripAdvisor 12/8/2011 Vote

5. We never got any sleep at all and when we complained to the concierge the woman was very rude to us and recommended that we should wear earplugs.

"Great location but very noisy!! " Read full review on TripAdvisor 10/6/2011 Vote

6. No serious complains, but no great compliments either.

"Convenient location, but small room and no free wi-fe in the room " Read full review on TripAdvisor 7/4/2011 Vote

7. Like someone constantly banging and walking late into the night, we did complain, but it continued.

"nice hotel, covenient to the Wharf " Read full review on TripAdvisor 4/6/2011 Vote

8. Close to everything, if someone complains about this hotel they must be just nit picking.

"Wonderful Stay will Stay again! " Read full review on TripAdvisor 2/22/2011 Vote

9. Obviously, for $50 a night, I can't complain.

"Business trip stay for priceline $50 a night...good deal! " Read full review on TripAdvisor 12/22/2010 Vote

10. complained about people on the floor smoking drugs.

"This place sucks. " Read full review on TripAdvisor 12/9/2010 Vote