InterContinental Mark Hopkins San Francisco, San Francisco, Complaint

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OpinionWell
Rank

294th

Out of 493

InterContinental Mark Hopkins San Francisco	Average Price: $249 Check Rates

Hotel Class:

Number One Nob Hill

San Francisco, 94108 View map

4-Star Hotel Rank: 35 of 37
Average review rating: 3.94

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (33) , MyTravelGuide (624) , Travelocity (32) , TripAdvisor (387) , YahooTravel (32)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit small (3) annoy (3) avoid (3) bad (12) barely (5) big deal (3) complain (5) complaint (4) damage (3) dated (5) dirty (4) disappoint (21) disturbing (3) downfall (3) downside (5) expensive (23) hard (5) hardly (4) issue (8) lack (3) loud (6) mediocre (5) mistake (3) mold (2) negative (8) noise (27) noisy (10) odor (2) outrageous (5) overcharged (2) overpriced (8) poor (5) pricey (5) problem (15) ridiculous (4) rock (3) rude (7) shame (2) shock (2) slow (10) smell (2) stained (3) terrible (4) tiny (6) uncomfortable (4) unfortunate (7) unhappy (2) worn (4) worst (5) wrong (4)

Complaint

Appears in 28 comments.

The following words were used in comments with Complaint:
bed (2) complaints (28) desk (4) families (2) good (2) great (2) guest (2) hotel (6) kid (2) night (2) noise (2) not (4) problem (2) room (4) service (2) small (2) staff (2) teenagers (2)

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1. It does seem that the hotel should address this continuing complaint.

"Would stay nowhere else... " Read full review on TripAdvisor 2/9/2011 Vote

2. EVERTHING YOU COULD WANT No complaints whatsoever they know how to give service second to none.

"A TRUE GREAT A+++ " Read full review on TripAdvisor 1/24/2011 Vote

3. We filed a complaint with the hotel operator.

"A Trip with Lost Potential " Read full review on TripAdvisor 10/14/2010 Vote

4. We have only 2 complaints: 1) the ice maker on our floor was broken.

"Beautiful historic hotel! " Read full review on TripAdvisor 10/13/2009 Vote

5. The staff is courteous at all times-no complaints.

"There are much nicer and quieter places to stay " Read full review on Expedia 10/13/2009 Vote

6. Upon checkout the person at the desk was very matter-of-fact and a bit condescending about our complaint.

"Nice Hotel, but old plumbing. " Read full review on Expedia 9/22/2009 Vote

7. My one complaint is to echo what has been said by other Tripadvisor contributors: the pipes are noisy.

"A grand old hotel with a few quirks " Read full review on TripAdvisor 9/17/2009 Vote

8. Still, the stay was pleasant with no complaints other than reality not matching my expectations.

"Good, but just good. " Read full review on TripAdvisor 3/14/2009 Vote

9. Breakfast buffet in the Top of the Mark was good and the views are spectacular - not sure what all the other complaints are about.

"Old World Excellence in a convenient location " Read full review on TripAdvisor 11/17/2008 Vote

10. My only complaint is that we requested 2 beds because we were traveling with our family (2 kids - one teenager and one toddler).

Read full review on MyTravelGuide 8/18/2008 Vote