Hotel Palomar Philadelphia - a Kimpton Hotel, Philadelphia, Complain

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OpinionWell
Rank

2nd

Out of 177

Hotel Palomar Philadelphia - a Kimpton Hotel	Average Price: $275 Check Rates

Hotel Class:

117 South 17th Street

Philadelphia, 19103 View map

4-Star Hotel Rank: 2 of 18
Average review rating: 4.36

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (12) , Travelocity (2) , TripAdvisor (506)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (5) a bit small (5) annoy (9) apologetic (3) avoid (7) awful (5) bad (16) barely (3) big deal (3) chipped (3) complain (8) complaint (10) cramped (13) dated (4) delay (4) difficult (8) dirty (2) disappoint (41) disturbing (6) downside (9) expensive (18) forewarned (2) fussy (4) hard (16) hassle (5) horrible (3) issue (18) lack (9) loud (20) mistake (4) negative (17) noise (41) noisy (8) oversold (2) poor (10) pretentious (5) pricey (6) problem (35) ridiculous (7) rude (5) slow (12) smell (10) terrible (9) tiny (8) too small (3) unfortunate (8) weird (3) worst (3) would have liked (4) wrong (9)

Complain

Appears in 8 comments.

The following words were used in comments with Complain:
desk (2) management (2) personable (2) well (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. In fact, I am more prone to complain.

"Book now with Confidence " Read full review on TripAdvisor 3/28/2012 Vote

2. When neighbors complained, staff called but didn't seem to understand that it was because they locked us out that there was trouble.

"Good service, sometimes? " Read full review on TripAdvisor 2/21/2012 Vote

3. I can't complain about a single person.

"Absolutely loved it! " Read full review on TripAdvisor 8/15/2011 Vote

4. I was comped one night after complaining, however management is well aware of this problem.

"Ouch! " Read full review on TripAdvisor 7/10/2011 Vote

5. We complained to the very young head of housekeeping as well as the front desk.

"Miss Management ran the hotel " Read full review on TripAdvisor 5/26/2011 Vote

6. While the front desk person I called to complain to the next morning was apologetic and asked me how she could make it up to me (I asked for a 2PM late checkout which she agreed to), I was dissapointed that the manager never called me with an explanation as to why this happened as she had told me he would.

"Cool and boutique-y but not pretentious and offputting. Just make sure to bring your own alarm clock! " Read full review on TripAdvisor 5/4/2011 Vote

7. When we callled to complain, we were told this was a classified as a 'city view' - end of discussion.

"Cute trendy hotel in a great part of town " Read full review on TripAdvisor 3/14/2011 Vote

8. When I complained to them- they told me the payments will be reversed.

"An Elegant Stay - Highly Recommend " Read full review on TripAdvisor 1/30/2010 Vote