Embassy Suites Hotel New York City, New York City, Complaint

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OpinionWell
Rank

37th

Out of 676

Embassy Suites Hotel New York City	Average Price: $386 Check Rates

Hotel Class:

102 North End Avenue

New York City, 10281 View map

4-Star Hotel Rank: 17 of 106
Average review rating: 4.43

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (41) , MyTravelGuide (303) , Travelocity (32) , TripAdvisor (894) , YahooTravel (44)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit small (5) annoy (10) avoid (14) awful (7) bad (57) barely (3) bed bugs (8) chipped (15) complain (22) complaint (17) dated (4) difficult (17) dirty (10) disappoint (35) downside (16) expensive (35) exterminator (4) frustrated (4) hard (27) hardly (4) hassle (9) horrible (7) inconvenient (10) issue (30) lack (12) lazy (3) loud (9) mistake (6) mold (6) negative (26) noise (79) noisy (21) outdated (4) poor (20) pricey (5) problem (80) ridiculous (6) rock (4) rude (6) shock (4) slow (10) smell (13) tacky (6) tiny (4) uncomfortable (6) unfortunate (26) unsafe (3) worst (4) would have liked (4) wrong (16)

Complaint

Appears in 49 comments.

The following words were used in comments with Complaint:
bar (2) breakfast (3) charged (2) coffee (2) complaints (49) desk (2) good (2) hotel (12) location (3) management (2) night (2) noise (2) not (11) reception (2) room (11) smell (2) street (2) wall (3) weak (2) well (2)

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1. My major complaint is that the roof top bar, which is prominently advertised on the home page of the hotel, was not open.

"Great- but a few things were disappointing " Read full review on TripAdvisor 5/10/2012 Vote

2. Another minor complaint would be on the toiletries.

"Ultra modern hotel with spacious rooms in lower Manhattan " Read full review on TripAdvisor 5/2/2012 Vote

3. Our only complaint was with the pillows.

"Ultra modern hotel with spacious rooms in lower Manhattan " Read full review on TripAdvisor 5/2/2012 Vote

4. My only complaint.

"Conrad Wins Again! " Read full review on TripAdvisor 4/22/2012 Vote

5. My only complaint was that the upscale coffee maker was not well designed, as it was difficult to place the coffee inserts in the proper position.

"Gorgeous modern hotel with spacious rooms in a quiet location " Read full review on TripAdvisor 4/21/2012 Vote

6. My only complaint about this hotel is that it doesn't have a fitness centre.

"Nice Hotel " Read full review on TripAdvisor 1/5/2011 Vote

7. complaints to management did not help the situation.

"Good place in general but does need some improvement " Read full review on TripAdvisor 12/27/2010 Vote

8. Only complaint is the lack of a bedside light by the sofabed.

"enclosed room and 2 sinks " Read full review on TripAdvisor 10/12/2010 Vote

9. My only complaint was that there was a lot of street noise, so if you stay here, be sure to bring earplugs.

"Great Value " Read full review on TripAdvisor 10/11/2010 Vote

10. Whilst we had no complaint with the internals of the room, we did find the noise from outside somewhat off-putting.

"It's Different " Read full review on TripAdvisor 8/27/2010 Vote