1. Many of the flaws have been described by others, so I'll just list them:(1) our preferred room type was not availailable when we arrived, even though we had made our request with our fully pre-paid reservation months in advance; (2) the internet situation is completely unacceptable and bizarre, as well as not fully described upon check in (among other things, I discovered I could not access the internet because, unbeknownst to me, our room was registered under my husband's last name even though I had made the reservation and the entire room charge was to my credit card listed in my own name--only if we inputted my husband's name using his netbook were we able to connect.