Hotel Pennsylvania, New York City, Complain

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Rank

244th

Out of 676

Hotel Pennsylvania	Average Price: $232 Check Rates

Hotel Class:

401 7TH AVENUE NEW YORK

New York City, 10001 View map

2-Star Hotel Rank: 48 of 144
Average review rating: 2.6

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (12) , Expedia (79) , MyTravelGuide (35) , TripAdvisor (543) , YahooTravel (184)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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avoid (29) awful (33) bad (137) bare (14) bed bugs (42) broken (52) chipped (26) complain (84) complaint (12) damage (14) dated (32) dingy (25) dirt (21) dirty (159) disappoint (22) disgust (62) dreadful (25) dump (26) dusty (13) expensive (40) filthy (65) hard (23) horrible (55) horror (25) issue (20) lack (16) loud (14) mold (30) nasty (11) negative (18) noise (32) noisy (26) outdated (15) peeling (54) poor (39) problem (54) rat (15) rude (86) shabby (24) shock (16) slow (23) smell (76) smelly (13) terrible (46) tiny (26) uncomfortable (13) unhelpful (13) worn (26) worst (79) wrong (20)

Complain

Appears in 92 comments.

The following words were used in comments with Complain:
bed (8) better (5) desk (8) floor (13) helpful (5) hotel (24) liked (5) location (4) management (9) much (4) need (4) never (4) new (6) night (7) not (22) old (4) reception (10) room (60) staff (4) upgraded (7)

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1. and broken beds,lady at reception wasnt really worried about my complains so she put me in a new room 720A that at first seemed nice and clean , until the last night i saw a bed bug on the floor and my body full of bites , legs, neck , face, arms and butt.

Read full review 9/20/2011 Vote

2. The rooms do improve though as the levels go up so if you do stay here, they expect you to complain and they'll then move you to a higher level.

"Don't stay here! " Read full review on TripAdvisor 1/5/2011 Vote

3. next morning, after waiting in the mile long que, we complained and was simply given an email address to write to.

"nice hotel, awful staff that ruined it! and nearly committed fraud several times!!!!!! " Read full review on TripAdvisor 1/4/2011 Vote

4. I complained to the front-desk manager the first night about the general cleanliness of the room, the continental breakfast and was offered the following compensation: late checkout and a promise that they'd have more food there tomorrow.

"Really gone way downhill " Read full review on TripAdvisor 12/30/2010 Vote

5. While we were down there, however, there was a couple complaining of bed bugs.

"AVOID THIS HOTEL " Read full review on TripAdvisor 12/11/2010 Vote

6. We did complain and they gave us another room but that was just as bad.

"Very very very disappointing. " Read full review on TripAdvisor 12/8/2010 Vote

7. I marched down to reception to complain and was immediately given another room on the 12th floor which we inspected prior to moving our luggage.

"Great Location- pity about the rest " Read full review on TripAdvisor 12/5/2010 Vote

8. cheap so can't really complain.

"acceptable " Read full review on TripAdvisor 11/28/2010 Vote

9. This room was on the 2nd floor, which resembled a youth hostel with all the college kids hanging around, although even they were complaining.

"Do NOT Stay There...check in somewhere downtown instead " Read full review on TripAdvisor 11/17/2010 Vote

10. (What about those queues at the airport - 2 hours to check-in and pass through security? How many complaining there?)Noise caused by other guests is not the hotel's fault - some people are just selfish and you get that anywhere (we had no problems).

"Better than expected - give them a break " Read full review on TripAdvisor 11/2/2010 Vote