Eden Roc Miami Beach, A Renaissance Resort & Spa, Miami Beach, Terrible

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Rank

2nd

Out of 56

Eden Roc Miami Beach, A Renaissance Resort & Spa	Average Daily Rate: NA Check Rates

Hotel Class:

4525 Collins Avenue

Miami Beach, 33140 View map

0-Star Hotel Rank: 3 of 60
Average review rating: 4.37

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (74) , Travelocity (4) , TripAdvisor (233)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Terrible

Appears in 13 comments.

The following words were used in comments with Terrible:
customer (2) hotel (3) not (3) service (6) staff (3)

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1. Not only do I feel as if the service was terrible for a hotel of the caliber, but this was probably one of the worst overall hotel expeniences we have ever had.

"Extremely disappointed " Read full review on TripAdvisor 3/30/2010 Vote

2. it was annoying, but nothing terrible.

"Eden Roc Wedding and Conference Center.... " Read full review on TripAdvisor 3/18/2010 Vote

3. The trendy modern design isn't terribly functional.

"Check out the "old" original building/tower rooms. Much larger. More traditional. " Read full review on TripAdvisor 1/7/2010 Vote

4. It will be more of the same philosophy = Expensive surroundings & terrible service.

"Poor Service Hiding Behind Renovation " Read full review on TripAdvisor 9/24/2009 Vote

5. terrible customer service and food was okay and really over priced.

"REALLY poor customer service! " Read full review on Expedia 9/8/2009 Vote

6. The service was terrible from the moment we pulled up ~ we should have noticed when about 25 members of the staff (including managers) were standing around talking to each other and not helping anyone with valet, bags, or check-in.

"The Worst Marriott I have ever stayed in... STAY AWAY! " Read full review on TripAdvisor 4/28/2009 Vote

7. Service was excellent/outstanding the 1st visit to the Cabana Restaurant, the 2nd visit was average, and the 3rd was terrible.

"Wonderful Experience--Thank you. " Read full review on TripAdvisor 4/27/2009 Vote

8. The reviews we read were mostly terrible, but why I do not know.

"Wonderful Experience--Thank you. " Read full review on TripAdvisor 4/27/2009 Vote

9. However, the customer service was terrible.

"Bad Customer Service " Read full review on Expedia 4/20/2009 Vote

10. The hotel is having massive construction which was terrible.

"Variable experience - please read " Read full review on TripAdvisor 4/18/2007 Vote