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Rank
2nd
Out of 56

Eden Roc Miami Beach, A Renaissance Resort & Spa

Average Daily Rate: NA  
 
Hotel Class:
4525 Collins Avenue
Miami Beach, 33140 View map  
0-Star Hotel Rank: 3 of 60
Average review rating: 4.37
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (74) , Travelocity (4) , TripAdvisor (233)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Ignored
Appears in 8 comments. 
The following words were used in comments with Ignored:
breakfast (2)   clean (2)   ignore (8)   liked (2)   service (2)   slow (2)   staff (2)   towel (4)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. For example, the service in the restaurant was perfunctory and inattentive (I ate inside and was pretty much ignored).
"Mixed Bag " Read full review on Expedia   1/6/2010 Vote      
2. When we arrived and were IGNORED at check-in.
"Worst service of any hotel I have stayed " Read full review on TripAdvisor   4/27/2009 Vote      
3. The next morning we tried to have breakfast, but were completely ignored by the staff, so we took a taxi to eat elsewhere.
"This hotel is a nightmare!!!! Horrible Service!!! " Read full review on TripAdvisor   4/21/2009 Vote      
4. But the front desk ignored our requests, the maid service did not replace towels or give us enough towels (we were only give 2 towels to start with--for 3 people.
"Bad Customer Service " Read full review on Expedia   4/20/2009 Vote      
5. They were slow and ignored us, like robots, very slow robots.
"What a nightmare " Read full review on TripAdvisor   4/12/2009 Vote      
6. Numerous requests to have it cleaned were ignored and she finally got out her own towel and cleaned it off the next morning before we drove to the tournament.
"Best Water Views from Beach Tower " Read full review on TripAdvisor   4/2/2009 Vote      
7. Third day breakfast was a total nightmare, hostess see's us approaching and rolls up her eyes yet again and stares us both up and down in a way as if what we're doing here, she walks away then ignoring us, an older gentleman with glasses and somewhat gray hair seats us outside, real professional waiter, courteous, like our first waitress.
"New Years Eve Nightmare Hotel " Read full review on TripAdvisor   1/29/2009 Vote      
8. The staff was wonderful; management ignored the situation as well as us, the customers.
"This place needs help " Read full review on TripAdvisor   11/14/2008 Vote      
   
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