Eden Roc Miami Beach, A Renaissance Resort & Spa, Miami Beach, Complain

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Rank

2nd

Out of 56

Eden Roc Miami Beach, A Renaissance Resort & Spa	Average Daily Rate: NA Check Rates

Hotel Class:

4525 Collins Avenue

Miami Beach, 33140 View map

0-Star Hotel Rank: 3 of 60
Average review rating: 4.37

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (74) , Travelocity (4) , TripAdvisor (233)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 17 comments.

The following words were used in comments with Complain:
bathroom (2) cares (2) customer (3) hotel (5) noise (2) not (3) reviews (2) room (2) service (4) staff (2) water (2)

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1. A lot of people have complained about getting nickled and dimed but this is the general theme throughout Miami Beach.

"Wonderful weekend getaway " Read full review on TripAdvisor 4/26/2010 Vote

2. In all other respects the hotel met our expectations and we even got our breakfasts and parking comped after we complained about the noise.

"Too Much Rock at the Eden Roc " Read full review on TripAdvisor 4/1/2010 Vote

3. Our stay was okay, nothing to really complain about yet nothing to really rave about either.

"Good....not great. " Read full review on TripAdvisor 2/3/2010 Vote

4. But overall, whomever complains, is crazy.

"AMAZING! " Read full review on TripAdvisor 9/22/2009 Vote

5. Many complained.

"Eden Roc fell short of my expectations " Read full review on Expedia 9/15/2009 Vote

6. Our only complain was the laundry service.

"Nice option if you want a very good place near the beach " Read full review on Expedia 8/31/2009 Vote

7. I had customers call and complain about reviews they've read about hotels and then you have some who saw excellent reviews of hotels.

"You be the judge. I loved it! " Read full review on TripAdvisor 6/29/2009 Vote

8. The room had two mior problems: One of the two bathroom fausets malfunctioned as it was hard to turn the water to cool from lukewarm (I did not bother to complain) and there was some noise coming up from the pool including music that was audible early in the morning.

"Between 4 and 5 stars--Excellent Experience " Read full review on TripAdvisor 5/17/2009 Vote

9. When we called to complain about the condition of the room they sent a cleaning service staff member, not a manager.

"The Worst Ever! " Read full review on TripAdvisor 5/7/2009 Vote

10. I'm not usually a complainer, but even I was surprised by the lack of customer service.

"Bad Customer Service " Read full review on Expedia 4/20/2009 Vote