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Rank
2nd
Out of 56

Eden Roc Miami Beach, A Renaissance Resort & Spa

Average Daily Rate: NA  
 
Hotel Class:
4525 Collins Avenue
Miami Beach, 33140 View map  
0-Star Hotel Rank: 3 of 60
Average review rating: 4.37
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (74) , Travelocity (4) , TripAdvisor (233)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Horrible
Appears in 14 comments. 
The following words were used in comments with Horrible:
concierge (2)   customer (2)   experience (2)   good (2)   helpful (2)   hotel (4)   liked (3)   never (2)   night (2)   not (9)   reviews (3)   rude (2)   service (8)   spa (2)   staff (3)    
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1. They weren't horrible, but there was no line and everytime I waited to be helped, they would always take someone who arrived standing around after me and that's extremely frustrating.
"Just as good as Fountainblue but half the price and just next door. " Read full review on Expedia   12/16/2009 Vote      
2. After missing our flight and a horrible customer service experience with Delta at the airport are MIAMI trip excitement was down the drain.
"One word: AMAZING!!! " Read full review on Expedia   9/23/2009 Vote      
3. After reading other reviews of Eden Roc I did not aspect good service but I was not aware that I'd receive horrible service otherwise I would have booked somewhere else.
"Horrible Service!!! But everything else was ok. " Read full review on Expedia   8/27/2009 Vote      
4. After reading other reviews of Eden Roc I did not aspect good service but I was not aware that I’d receive horrible service otherwise I would have booked somewhere else.
"Horrible Service!!! But everything else was ok. " Read full review on Expedia   8/27/2009 Vote      
5. I have stayed at the Marriott on Ocean and first as well as the Courtyard Marriott on Washington, and the Loews and never had the type of horrible service I experienced at the Eden Roc.
"The Worst Ever! " Read full review on TripAdvisor   5/7/2009 Vote      
6. Bottom line the customer service was horrible.
"The Worst Marriott I have ever stayed in... STAY AWAY! " Read full review on TripAdvisor   4/28/2009 Vote      
7. I had even considered and wanted to go to the spa but after a day of horrible service I did not want to chance it at the spa.
"Worst service of any hotel I have stayed " Read full review on TripAdvisor   4/27/2009 Vote      
8. However, when we returned much later that night (in fact probably more like early morning) we wanted to leave a thank you card for the concierge who had helped us earlier, and the concierge who was at the desk at that time was horribly rude (probably due to the time of night/morning.
"good and bad " Read full review on TripAdvisor   3/24/2009 Vote      
9. I can not believe they have such a horrible hostess seating people, she was somewhat plump and pale skinned, wearing red lipstick and black long straight hair, AVOID her.
"New Years Eve Nightmare Hotel " Read full review on TripAdvisor   1/29/2009 Vote      
10. Not in a nice way either, that was it, we walked out, horrified, and trust me it takes a lot to horrify me, but I've never experienced hotel staff act like this with such a horrible attitude.
"New Years Eve Nightmare Hotel " Read full review on TripAdvisor   1/29/2009 Vote      
   
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