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OpinionWell
Rank
24th
Out of 493

Serrano Hotel

Average Price: $223  
 
Hotel Class:
405 Taylor Street
San Francisco, 94102 View map  
4-Star Hotel Rank: 16 of 37
Average review rating: 4.15
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (4) , Expedia (81) , MyTravelGuide (472) , Travelocity (32) , TripAdvisor (531) , YahooTravel (24)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Wireless
Appears in 24 comments. 
80% wrote positive comments about wireless
The following words were used in comments with Wireless:
comfortable (3)   free (21)   good (6)   happy (3)   hotel (5)   internet (8)   lobby (4)   nice (4)   reception (2)   slow (2)   touch (4)   wifi (13)   wine (7)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. I love the extras that Kimpton provides - good coffee in the lobby every morning, a wine tasting happy hour in the evening and free wifi.
"Haven't been disappointed yet by Kimpton " Read full review on TripAdvisor   5/11/2012 Vote      
2. --- Sure, the robe is in the closet, the free wireless is there, and there is supposed to be a wine reception right now which I will go check out.
"Not living up to advertisement " Read full review on TripAdvisor   3/28/2012 Vote      
3. I had signed up the day before to be an 'in touch' member, my main reason was for free wifi.
"Home away from home (and I've only been once!) " Read full review on TripAdvisor   3/27/2012 Vote      
4. Pros: GREAT shower, nice amenities, comfortable bed, wine happy hour, and free wifi for members - all great perks that contributed to a good customer experience.
""Great for Business Travel" " Read full review on TripAdvisor   3/16/2012 Vote      
5. If you join the hotel's rewards programme, you get free easy-to-connect wifi throughout the hotel.
"Tiny room with poor ergonomics " Read full review on TripAdvisor   1/16/2012 Vote      
6. Pluses*large room *comfortable bed*quiet with windows closed* free wireless internet and $10 free minibar with Kimpton In-Touch membership *aveda products * restaurant downstairs Minuses *extensive (wall to wall) mildew in the bathroom above the towels* not the safest area at night but not the worst either (the Hilton is across the street but so are various motels and massage parlors) *customer service varies from excellent to indifferent depending on the individual *overpriced room service: inflated prices (compared to the restaurant's menu downstairs) + $3 service fee + mandatory 20% gratuity Note: I noticed the bad mildew problem in the bathroom in the morning and notified the Front Desk Clerk at checkout.
"Great except for the mildew " Read full review on TripAdvisor   12/29/2011 Vote      
7. make sure you sign up for the free membership to get free wifi in the room.
"It was a nice stay, and price was right. " Read full review on TripAdvisor   9/12/2011 Vote      
8. Bathroom good (With very good toiletries) WiFi was free, available in all rooms and performed well.
"Excellent choice " Read full review on TripAdvisor   9/11/2011 Vote      
9. A friend suggested I check out the Kimpton loyalty program to find a good special (its free to sign up and I got free wireless).
"Loved this hotel... great location, excellent service. Perfect for work or just for fun. " Read full review on TripAdvisor   4/27/2011 Vote      
10. The staff fall over themselves to be helpful, and with the added bonus of free wifi and $10 voucher for the mini bar - why would you stay elsewhere.
"Small but comfortable rooms, exceptionaly helpful staff " Read full review on TripAdvisor   1/27/2011 Vote      
   
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