Serrano Hotel, San Francisco, Complimentary

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Rank

24th

Out of 493

Serrano Hotel	Average Price: $223 Check Rates

Hotel Class:

405 Taylor Street

San Francisco, 94102 View map

4-Star Hotel Rank: 16 of 37
Average review rating: 4.15

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (81) , MyTravelGuide (472) , Travelocity (32) , TripAdvisor (531) , YahooTravel (24)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (20) bar (41) bath (20) bathroom (102) bathtub (10) bed (113) breakfast (56) charge (24) check in (45) check out (16) closet (16) complimentary (41) concierge (31) cost (17) deal (28) decor (22) dinner (14) downtown (26) food (38) front desk (74) gym (11) hotel (877) housekeeping (15) lobby (160) location (235) manager (23) mini bar (10) money (22) neighborhood (41) parking (43) pillow (21) price (48) rate (47) recommend (62) restaurant (142) room (655) room service (10) service (127) shower (33) shuttle (13) staff (327) street (106) suite (52) towel (13) tub (21) valet (13) value (18) view (53) walk (116) wireless (24)

Complimentary

Appears in 41 comments.

100% wrote positive comments about complimentary

The following words were used in comments with Complimentary:
bar (4) coffee (17) excellent (3) free (3) good (8) great (5) happy (4) helpful (3) hotel (7) internet (5) lobby (13) nice (3) night (5) reception (5) room (9) staff (4) tasteful (2) touch (3) well (3) wine (20)

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1. ink48 edges out the Serrano as the staff at ink48 went out of their way to provide me with a fantastic experience for my birthday last year (complimentary sparkling wine and pastries sent to my room, many suggestions of places to go celebrate, front desk recognizing me each time I came past, etc.); it was also my birthday when I stayed at the Serrano, and no special fuss was made for me.

"Well located to explore SF from " Read full review on TripAdvisor 4/29/2012 Vote

2. They have a great complimentary wine hour each night.

"Good hotel for a night in the city " Read full review on TripAdvisor 4/27/2012 Vote

3. I loved getting up in the morning and heading down stairs to the lobby where you could make up a coffee and sit down with it and ready a complimentary news paper (many of these) or take it on the road with you which we did many days.

"Home away from home (and I've only been once!) " Read full review on TripAdvisor 3/27/2012 Vote

4. It is complimentary but sucks big time.

"Convenient downtown hotel " Read full review on TripAdvisor 3/13/2012 Vote

5. Upon check-in, I said the 'password' that was posted on the hotel's Facebook page and a complimentary bottle of Pinot Grigio was delivered to my room.

"Nice Boutique Hotel in good location " Read full review on TripAdvisor 2/22/2012 Vote

6. Nice touches with the Kimptons are the complimentary wine hour, very good coffee in the lobby from 5:00 AM, free Internet for signing up for their reward program (wireless seemed slow, but there's an Ethernet cable in the drawer under the mini-bar), and the leopard-print bathrobes.

"Many nice touches " Read full review on TripAdvisor 12/4/2011 Vote

7. Went down for the complimentary wine hour, where in addition to wine, was served goldfish crackers and a delicious tapanade.

"Friendly Staff - Great Room - Cool Hotel " Read full review on TripAdvisor 11/6/2011 Vote

8. Coffee in am is excellent, and complimentary cocktails in late afternoon in lobby are fun and provides opportunity to meet other travellers.

"Very nice boutique hotel " Read full review on TripAdvisor 8/11/2011 Vote

9. Complimentary evening summer sangria was fabulous.

"Great boutique hotel " Read full review on TripAdvisor 8/6/2011 Vote

10. What I liked about this hotel was that every morning, they served complimentary tea, coffee and pastries, and in the evenings they had wine and tapenade, and during the day, complimentary juice and iced water was available in the lobby.

"Good hotel, great location " Read full review on TripAdvisor 7/16/2011 Vote