Serrano Hotel, San Francisco, Concierge

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OpinionWell
Rank

24th

Out of 493

Serrano Hotel	Average Price: $223 Check Rates

Hotel Class:

405 Taylor Street

San Francisco, 94102 View map

4-Star Hotel Rank: 16 of 37
Average review rating: 4.15

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (81) , MyTravelGuide (472) , Travelocity (32) , TripAdvisor (531) , YahooTravel (24)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Concierge

Appears in 31 comments.

100% wrote positive comments about concierge

The following words were used in comments with Concierge:
efficient (2) experience (2) friendly (8) great (3) helpful (12) incredible (2) pleasant (3) professional (3) welcoming (2) wine (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The doormen and concierge were very friendly and helpful, guiding us through our travels and recommending places to eat.

"Great place to stay " Read full review on TripAdvisor 5/9/2012 Vote

2. All of the staff was friendly and helpful, however I'd like to mention that the concierge named Stephan was amazing.

"Well located to explore SF from " Read full review on TripAdvisor 4/29/2012 Vote

3. Staff were uniformly excellent - particularly the concierge guys who :-- Took the time to help us get good game tickets- Always had free hot coffee on the go from 5am- Recomended some great restaurants and breakfast dinersThe rooms were clean, well equipped and quiet.

"Excellent choice " Read full review on TripAdvisor 9/11/2011 Vote

4. It was our first time to SF and the concierge gladly spent time with us, making sure we felt welcome.

"Fantastic, comfortable stay with GREAT service " Read full review on TripAdvisor 8/26/2011 Vote

5. Front desk and concierge staff are friendly and efficient.

"Nice, cosy hotel with a personal touch. " Read full review on TripAdvisor 2/22/2010 Vote

6. I like to mention 2 people who were very helpful and nice, John (the concierge) and Kaheel (the do it all guy) always pleasant and very helpful.

"Wonderful Hotel, will stay there again and again. " Read full review on TripAdvisor 9/12/2009 Vote

7. The concierge and staff were always friendly and courteous, the wine happy hour was quite enjoyable although after about 40 minutes they might run out of white wine and only serve red, and the WIFI internet always worked for us, although it was a little slow at times.

"Excellent staff, location, cleanliness, and style. " Read full review on TripAdvisor 7/20/2009 Vote

8. Very pleasant front desk and helful caring concierge.

"Absolutely Wonderful!!! " Read full review on TripAdvisor 7/15/2009 Vote

9. The Concierge was extremely helpful, they both guided us to great restaurants and got us the reservations of our choice.

"Perfect Surprise " Read full review on TripAdvisor 7/10/2009 Vote

10. Stefan at the concierge was very helpful and after getting our bags to our room upon check in, he asked for our names and throughout the stay referred to me as Mr.

"valentines day getaway in style! Thank you very much! " Read full review on TripAdvisor 2/17/2009 Vote